How to start a support thread [changed 2006-11-08]

[infinityloop]

How to start a support thread
changed 2006-11-08

If you encounter problems with a RELEASE VERSION of MediaPortal, you can start a support thread in this forum.

If you have problems with a SVN TEST BUILD, please start a bugreport in the Quality Assurance Forums.

Before you start a new thread:

1. Make sure that your system (windows, codecs and drivers) is up to date and that your system is matchin the requirements.
2. Have a look at our wiki and read the manual + userguides. (maybe the solution is already there )
3. Have a look at our bugtracker, maybe your problem is already know
4. Search the forums for your problem, it's very likely that someone else already encountered the same problem.

How to start a support thread:

1. Choose a meaningful title for your thread.
2. At the moment you start a new thread in the support forums, the hardwarespecification template will be added automatically. If the template is empty, then you have not filled out your specifications in the usercp yet.
   note: You MUST attach a complete hardwarespecification to your support thread!
3. Add a detailed, step by step description of your problem.
4. If your problem occurs inside MediaPortal or the configuration program, then ATTACH all *.log files located in MediaPortal\logs to your post.
5. Do NOT copy/paste your logfiles (or large parts of them) in your post.

Please note that support threads, which are missing the required information posted above will not be processed and maybe also deleted.