Bug? - Unsupported OS

och · 2008-04-22, 15:56

I am trying to install 1.0 RC1 and the deploy tool is reporting 'Your operating system is not supported by Media Portal'; see

.

This is whilst trying to install MP Client only.

I'm running XP SP2 and have previously had 0.2.3 running on the machine. Here's the verification of the OS:

There is no more detail and I can't find a log for the deploy tool - can any one help?

Many thanks,

Och

Paranoid Delusion · 2008-04-22, 16:25

Make sure you have MP1 refresh.

Use either winrar or 7zip to open installation file by right clicking on it and extract with chosen unzip application, look for Deploy folder, mediaportal.exe is in there.

Have you got all M$ updates installed, strange it will not recognise OS.

och · 2008-04-22, 16:42

I have MediaPortal_Setup_1.0_RC1_Refesh.exe.

If I run package-mediaportal.exe in the Deploy folder directly I get the same error. This file is marked as file version 0.9.1.0 and product version 1.0 RC1.

I have all updates from Windows Update installed.

Do I have to manually run the directx / VC++ redistributable update the DeployTool downloaded? The DeployTool says these are already installed.

Thanks,

Och

chemelli · 2008-04-22, 19:05

och,

are you using a 32bit or a 64bit operating system ?

Simone

och · 2008-04-23, 11:02

Simone,

Standard 32bit XP Professional.

Thanks,

Och

chemelli · 2008-04-27, 22:52

Definitively something in your system is screwed up, you are the only user reporting this issue

Simone

Paranoid Delusion · 2008-04-27, 23:29

Sounds like time for a reformat and install of XP, if you have such a deep rooted problem with the OS not being able to be recognised.

och · 2008-04-28, 09:21

Thanks for your time.

I've done a repair on the OS and all is good - well Media Portal installs even if I can't get the Client TV to stream from the server. On to the next problem!

Cheers,

Och

2008-04-22, 15:56	#1 (permalink)
och Portal Member Join Date: Feb 2006 Location: UK Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	Bug? - Unsupported OS I am trying to install 1.0 RC1 and the deploy tool is reporting 'Your operating system is not supported by Media Portal'; see . This is whilst trying to install MP Client only. I'm running XP SP2 and have previously had 0.2.3 running on the machine. Here's the verification of the OS: There is no more detail and I can't find a log for the deploy tool - can any one help? Many thanks, Och Attached Thumbnails

2008-04-22, 16:25	#2 (permalink)
Paranoid Delusion Super Moderator Join Date: Jun 2005 Location: Cheshire UK Posts: 5,632 Thanks: 92 Thanked 161 Times in 146 Posts Country: My System	Make sure you have MP1 refresh. Use either winrar or 7zip to open installation file by right clicking on it and extract with chosen unzip application, look for Deploy folder, mediaportal.exe is in there. Have you got all M$ updates installed, strange it will not recognise OS. __________________ Ray\PD Check your codecs are fine with Filmerit. XP\Vista known issues FOR FULL SUPPORT PLEASE GIVE USER SPECIFICATIONS AND RELEVANT LOG's as per HERE

2008-04-27, 23:29	#7 (permalink)
Paranoid Delusion Super Moderator Join Date: Jun 2005 Location: Cheshire UK Posts: 5,632 Thanks: 92 Thanked 161 Times in 146 Posts Country: My System	Sounds like time for a reformat and install of XP, if you have such a deep rooted problem with the OS not being able to be recognised. __________________ Ray\PD Check your codecs are fine with Filmerit. XP\Vista known issues FOR FULL SUPPORT PLEASE GIVE USER SPECIFICATIONS AND RELEVANT LOG's as per HERE

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2008-04-22, 16:42	#3 (permalink)
och Portal Member Join Date: Feb 2006 Location: UK Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	I have MediaPortal_Setup_1.0_RC1_Refesh.exe. If I run package-mediaportal.exe in the Deploy folder directly I get the same error. This file is marked as file version 0.9.1.0 and product version 1.0 RC1. I have all updates from Windows Update installed. Do I have to manually run the directx / VC++ redistributable update the DeployTool downloaded? The DeployTool says these are already installed. Thanks, Och

2008-04-22, 19:05	#4 (permalink)
chemelli Portal Developer Join Date: Sep 2006 Location: Italy - Padova Age: 34 Posts: 1,094 Thanks: 50 Thanked 48 Times in 39 Posts Country: My System	och, are you using a 32bit or a 64bit operating system ? Simone

2008-04-23, 11:02	#5 (permalink)
och Portal Member Join Date: Feb 2006 Location: UK Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	Simone, Standard 32bit XP Professional. Thanks, Och

2008-04-27, 22:52	#6 (permalink)
chemelli Portal Developer Join Date: Sep 2006 Location: Italy - Padova Age: 34 Posts: 1,094 Thanks: 50 Thanked 48 Times in 39 Posts Country: My System	Definitively something in your system is screwed up, you are the only user reporting this issue Simone

2008-04-28, 09:21	#8 (permalink)
och Portal Member Join Date: Feb 2006 Location: UK Posts: 18 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for your time. I've done a repair on the OS and all is good - well Media Portal installs even if I can't get the Client TV to stream from the server. On to the next problem! Cheers, Och