MediaPortal Forum

infinityloop · 2008-01-08 until 2020-02-08

How to start a support or bugreport thread
changed 2008-07-10

If you think that you have found a bug in a MediaPortal SVN TEST BUILD, please start a bugreport ::here::.

If you think that you have found a bug in a TV-Server SVN TEST BUILD, please start a bugreport ::here::.

Before you start a new thread:

Make sure that your system (windows, codecs and drivers) is up to date and that your system is matchin the requirements.
Have a look at our wiki and read the MediaPortal Manual, TV-Server Manual (if used)) + userguides. (maybe the solution is already there )
Have a look at our bugtracker, maybe your problem is already know
Search the forums for your problem, it's very likely that someone else already encountered the same problem.

How to start a support or bugreport thread:

Choose a meaningful title for your thread.
At the moment you start a new thread in the support forums, the hardwarespecification template will be added automatically. If the template is empty, then you have not filled out your specifications in the usercp yet.
Note: Your report MUST include a complete hardwarespecification!
Add a detailed, step by step description of your problem.
If your problem occurs inside MediaPortal or the configuration program, then run the "MediaPortal Logs Collector" from your Windows Start Menu (Team MediaPortal/MediaPortal) and ATTACH the exported log.zip file to your thread/post.

Without logs it is IMPOSSIBLE for us to help you!

To create clean and conclusive logs you should use the "MediaPortal Debug" shortcut which will start MediaPortal in a special debug mode. Then you reproduce the issue and close MediaPortal. A log.zip will be created automatically which you then attach to your thread/post

If you are using the TV-Server and it is installed on a different PC, then you have to attach its logs by hand.
To do that open your Windows StartMenu and click at "TV-Server Logs Folder" in Team MediaPortal/TV-Server.
Attach all these files to your thread/post.
Do NOT copy/paste your logfiles (or large parts of them) in your post.

Please note that support threads, which are missing the required information posted above will not be processed and maybe also deleted.

2008-01-08 until 2020-02-08
infinityloop Project Coordinator Join Date: Dec 2004 Location: 127.0.0.1 Age: 28 Posts: 5,541 Thanks: 124 Thanked 90 Times in 61 Posts Country: My System	How to start a support or bugreport thread How to start a support or bugreport thread changed 2008-07-10 If you think that you have found a bug in a MediaPortal SVN TEST BUILD, please start a bugreport ::here::. If you think that you have found a bug in a TV-Server SVN TEST BUILD, please start a bugreport ::here::. Before you start a new thread: Make sure that your system (windows, codecs and drivers) is up to date and that your system is matchin the requirements. Have a look at our wiki and read the MediaPortal Manual, TV-Server Manual (if used)) + userguides. (maybe the solution is already there ) Have a look at our bugtracker, maybe your problem is already know Search the forums for your problem, it's very likely that someone else already encountered the same problem. How to start a support or bugreport thread: Choose a meaningful title for your thread. At the moment you start a new thread in the support forums, the hardwarespecification template will be added automatically. If the template is empty, then you have not filled out your specifications in the usercp yet. Note: Your report MUST include a complete hardwarespecification! Add a detailed, step by step description of your problem. If your problem occurs inside MediaPortal or the configuration program, then run the "MediaPortal Logs Collector" from your Windows Start Menu (Team MediaPortal/MediaPortal) and ATTACH the exported log.zip file to your thread/post. Without logs it is IMPOSSIBLE for us to help you! To create clean and conclusive logs you should use the "MediaPortal Debug" shortcut which will start MediaPortal in a special debug mode. Then you reproduce the issue and close MediaPortal. A log.zip will be created automatically which you then attach to your thread/post If you are using the TV-Server and it is installed on a different PC, then you have to attach its logs by hand. To do that open your Windows StartMenu and click at "TV-Server Logs Folder" in Team MediaPortal/TV-Server. Attach all these files to your thread/post. Do NOT copy/paste your logfiles (or large parts of them) in your post. Please note that support threads, which are missing the required information posted above will not be processed and maybe also deleted.