Help for the beginner

Lee Dee · 2007-03-29, 16:12

Hi,

Can someone help me?

I keep downloading the Media Portal software and using the installation wizard, but on clicking to activate media portal icon, I get "windows has encountered apriblem with media portal.exe".

This has even happened on a disc for the software I have tried to upload...

Can someone please tell me what I am doing wrong?

Thanks

kenwonders · 2007-03-29, 16:33

Without much information it's hard to tell, but I'd put money on it being a lack of .NET 2.0. Have you installed that? It is available from Windows Update.

Lee Dee · 2007-03-29, 17:16

Hey,

thanks for the tip, but yes I have, even net 3.0 i believe now, but the same message "windows has encountered a problem with media portal.exe and needs to close".

Any ideas?

cheers

Spragleknas · 2007-03-29, 18:05

Please attach logs, found under \mediaportal\logs

... that way ppl might be able to help you

Lee Dee · 2007-03-30, 14:10

Hi,

I think I have loaded this up wrong, I have donwloaded, then used winzip, unizipped and installed, then the icons appear, I click "Media Portal" on my desktop and then my error "windows has encountered the problem media portal.exe and needs to shut down".

I have gone into Program Files but MP is not a folder but a file, and I cannot find the logs anywhere as advised.

I think I may be an idiot....

Any advice? Apart from stop using computers! Ho ho.

mrkaras · 2007-03-30, 14:34

first open:
C:\Program Files\Team MediaPortal\MediaPortal\
is that a problem (does it exist?)

next try running "configuration.exe" form that directory

then try running "MediaPortal.exe"

if you get error as some stage there should be a "log" folder (C:\Program Files\Team MediaPortal\MediaPortal\log) containing several error logs

I suspect you may be and idiot and doing something stupid

, but just what that is?

2007-03-29, 16:12	#1 (permalink)
Lee Dee Portal User Join Date: Mar 2007 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts Country:	Help for the beginner Hi, Can someone help me? I keep downloading the Media Portal software and using the installation wizard, but on clicking to activate media portal icon, I get "windows has encountered apriblem with media portal.exe". This has even happened on a disc for the software I have tried to upload... Can someone please tell me what I am doing wrong? Thanks

2007-03-29, 17:16	#3 (permalink)
Lee Dee Portal User Join Date: Mar 2007 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts Country:	help for the beginner Hey, thanks for the tip, but yes I have, even net 3.0 i believe now, but the same message "windows has encountered a problem with media portal.exe and needs to close". Any ideas? cheers

2007-03-29, 18:05	#4 (permalink)
Spragleknas Super Moderator Join Date: Dec 2005 Location: Rogaland Age: 32 Posts: 3,813 Thanks: 179 Thanked 90 Times in 76 Posts Country: My System	Please attach logs, found under \mediaportal\logs ... that way ppl might be able to help you __________________ Please read -> HOW TO START A SUPPORT THREAD !!! Support MediaPortal! Donate by clicking HERE Dedicated HTPC board (Norway) -> MSPC.no

2007-03-30, 14:10	#5 (permalink)
Lee Dee Portal User Join Date: Mar 2007 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts Country:	Help for the Beginner still Hi, I think I have loaded this up wrong, I have donwloaded, then used winzip, unizipped and installed, then the icons appear, I click "Media Portal" on my desktop and then my error "windows has encountered the problem media portal.exe and needs to shut down". I have gone into Program Files but MP is not a folder but a file, and I cannot find the logs anywhere as advised. I think I may be an idiot.... Any advice? Apart from stop using computers! Ho ho.

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2007-03-29, 16:33	#2 (permalink)
kenwonders Portal Member Join Date: Jan 2007 Age: 34 Posts: 166 Thanks: 3 Thanked 1 Time in 1 Post Country:	Without much information it's hard to tell, but I'd put money on it being a lack of .NET 2.0. Have you installed that? It is available from Windows Update.

2007-03-30, 14:34	#6 (permalink)
mrkaras Portal Member Join Date: Dec 2006 Posts: 350 Thanks: 2 Thanked 0 Times in 0 Posts Country: My System	first open: C:\Program Files\Team MediaPortal\MediaPortal\ is that a problem (does it exist?) next try running "configuration.exe" form that directory then try running "MediaPortal.exe" if you get error as some stage there should be a "log" folder (C:\Program Files\Team MediaPortal\MediaPortal\log) containing several error logs I suspect you may be and idiot and doing something stupid , but just what that is?

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