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Support Problems which do not belog to any other main features

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Old 2007-07-11, 04:07   #1 (permalink)
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I am trying to setup Weather. I add new city, it says:
"Failed to perform city search, make sure you are connected to the internet".

My internet is working perfectly.

What could be the problem?
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Old 2007-07-11, 05:45   #2 (permalink)
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Firstly, I'd guess your firewall is blocking MP from the search. Search the firewall logs to be sure. FYI. Every time I update MP to a newer version I have to let my firewall know that the new version is allowed internet access.

Secondly, try using it for a well-known city i.e. Sydney. If that works then you know it's an issue with the city you are choosing.

Thirdly, no idea, sorry.
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Old 2007-07-11, 07:39   #3 (permalink)
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Firewall is off in Vista (also tested in XP). Still can't work.

Web plugin is working fine. So no problem with internet access.
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Old 2007-07-11, 07:44   #4 (permalink)
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Sorry, no idea. I'm guessing it's a Vista feature as the weather plugin has always worked for me in the countless versions of MP I have tried on XP.

Have you tried another city? i.e. Sydney?
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Old 2007-07-11, 07:46   #5 (permalink)
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Yes tried Sydney and other common cities.

Also tried in XP. Same problem.
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Old 2007-07-11, 09:24   #6 (permalink)
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Somehow it's working now. Unfortunately not all cities can be added. Major city like Singapore cannot be found. If cities are picked from the Weather Channel (which has Singapore in their database), why is it not recognised in MP?

Could the developers please clarify.

Thanks.
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Old 2007-08-10, 04:07   #7 (permalink)
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Same problem here, Can someone help please???
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Old 2007-08-13, 05:23   #8 (permalink)
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Hi

It helped for me to add a proxy server in Internet connection settings. Ask your provider for the proxy address, or search their webpage.

With regards to searching for Singapore... try Changi (airport)

Best regards T
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Old 2007-08-13, 23:17   #9 (permalink)
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hi guy's
had the same problem a while a go...

It's probably that your firewall is blocking the Configuration.exe to connect to the internet... you have to go to properties on your firewall app. and give mediaportal\Configuration.exe an exception rule to go to the internet.
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