[solved] Continuous crashes (1 Viewer)

[GeoFlux]

Hi all,
Lately MediaPortal has been crashing almost continuously when trying to watch tv. I'm not the most tech savvy of people so any advice on how I can fix this problem would be greatly appreciated.

I have included the error log file, hopefully it makes more sense to you guys than it does to me.

Thanks

 

[mm1352000]

Hello and welcome

Lately MediaPortal has been crashing almost continuously when trying to watch tv. I'm not the most tech savvy of people so any advice on how I can fix this problem would be greatly appreciated.

Okay.

I have included the error log file, hopefully it makes more sense to you guys than it does to me.

It makes sense... but it doesn't really help to figure out what the problem is. Full log files are needed to investigate. Please use the MediaPortal Watchdog tool's option 3 ("export...") to create a zip file containing all the needed info, then attach the zip file to your reply.

Thanks in advance,
mm

 

[GeoFlux]

As requested.

 

[mm1352000]

Thanks

Can you please describe what you're calling a MediaPortal crash in detail. I'd like to know what you do and what you observe from the point that you open MediaPortal onwards. I ask you to do this because I want to make sure I've understood the log files correctly.

Currently what I'm seeing makes me think that it's your PC that is crashing, not MediaPortal.

From the Windows system event log:
"4/09/2016 8:08:22 PM";"EventLog";"(0)";"Error";"The previous system shutdown at 8:06:37 PM on ‎4/‎09/‎2016 was unexpected.";"2147489656"
"4/09/2016 8:16:53 PM";"EventLog";"(0)";"Error";"The previous system shutdown at 8:15:15 PM on ‎4/‎09/‎2016 was unexpected.";"2147489656"
"5/09/2016 6:08:32 AM";"EventLog";"(0)";"Error";"The previous system shutdown at 9:23:45 PM on ‎4/‎09/‎2016 was unexpected.";"2147489656"
"5/09/2016 5:47:09 PM";"EventLog";"(0)";"Error";"The previous system shutdown at 8:38:26 AM on ‎5/‎09/‎2016 was unexpected.";"2147489656"
"7/09/2016 8:25:24 AM";"EventLog";"(0)";"Error";"The previous system shutdown at 6:50:01 PM on ‎5/‎09/‎2016 was unexpected.";"2147489656"

You say that you're not particularly tech savvy. Well, in simple terms: even a single one of the above entries is not a good sign. Your log file contains more than 100 since May 2015. In other words, to me it looks like something is seriously wrong with your computer...

 

[GeoFlux]

When watching tv the media centre will switch off without warning.

My hard drive has been making increasingly unhealthy sounds lately so it wouldn't surprise me if it's on the way out.

I'll look at replacing it.

 

[mm1352000]

If your hard drive is on the way out, you'd have problems with other parts of MediaPortal and other programs as well. If you don't see that then it's not your hard drive.

 

[Owlsroost]

When watching tv the media centre will switch off without warning.

That sounds like general hardware problems to me - overheating, PSU failing, possible motherboard problems etc. Check that all the fans are operating normally and the ventilation holes are not blocked etc.