crash on 60hrz (1 Viewer)

[omittchi]

Hello,

I'm using mediaportal on a 4k non primary monitor with hdmi 2.0 cables, and if I run mediaportal at 60hz it crashes after initializing and going to the main screen. It will flicker black and then the display driver will crash. At 30hz it runs fine. I am able to play steam games at 4k 60hz so I do not believe its a limitation of the graphics card, cables, or tv. Logs attached. Please assist.

 

[mm1352000]

Log says:
[collapse]
[2016-03-06 15:45:51,400] [Log ] [MPMain ] [INFO ] - Main: GPU_HUNG - Error in the application.
-2005530512 (Unknown)
at Microsoft.DirectX.Direct3D.Device.PresentInternal(tagRECT* sourceRectangle, tagRECT* destRectangle, IntPtr overrideWindow)
at Microsoft.DirectX.Direct3D.Device.Present()
at MediaPortalApp.Render(Single timePassed)
[/collapse]

So, it definitely looks like a driver issue.

@Stéphane Lenclud
Log shows an HID handler error:
[collapse]
[2016-03-06 15:45:37,351] [Log ] [MPMain ] [ERROR] - Exception: System.Exception: HidDevice: GetDeviceInfo failed: 6
at SharpLib.Hid.Device..ctor(IntPtr hRawInputDevice)
at SharpLib.Hid.Event..ctor(Message aMessage, HidEventRepeatDelegate aRepeatDelegate, Boolean aRepeat, Int32 aRepeatDelayInMs, Int32 aRepeatSpeedInMs)
at SharpLib.Hid.Handler.ProcessInput(Message& aMessage)
at MediaPortal.InputDevices.HidListener.WndProc(Message& msg, Action& action, Char& key, Keys& keyCode)
at MediaPortal.InputDevices.InputDevices.WndProc(Message& msg, Action& action, Char& key, Keys& keyCode)
at MediaPortalApp.WndProc(Message& msg) Message: HidDevice: GetDeviceInfo failed: 6 Site : Void .ctor(IntPtr) Source : SharpLibHid Stack Trace: at SharpLib.Hid.Device..ctor(IntPtr hRawInputDevice)
at SharpLib.Hid.Event..ctor(Message aMessage, HidEventRepeatDelegate aRepeatDelegate, Boolean aRepeat, Int32 aRepeatDelayInMs, Int32 aRepeatSpeedInMs)
at SharpLib.Hid.Handler.ProcessInput(Message& aMessage)
at MediaPortal.InputDevices.HidListener.WndProc(Message& msg, Action& action, Char& key, Keys& keyCode)
at MediaPortal.InputDevices.InputDevices.WndProc(Message& msg, Action& action, Char& key, Keys& keyCode)
at MediaPortalApp.WndProc(Message& msg)[/collapse]

The OP is using MP 1.13 PR so you may have already dealt with this problem.

 

[Stéphane Lenclud]

The OP is using MP 1.13 PR so you may have already dealt with this problem.

I think we have added a catch in there yes.

 

[omittchi]

Did a clean install of pre release 1.14 same issue. Now it's worse though. After a crash at 60 hz and restarting the computer mediaportal/settings will not launch at all. It corrupts the mediaportal.xml file and I have to restore it from backup to get mediaportal to launch again

 

[mm1352000]

Have you done anything about the GPU driver?

 

[Stéphane Lenclud]

You could try disable HID to rule it out but that should not be the issue.