MP crashing and freezing upon play video, since upgrading to 1.15 (1 Viewer)

[Statick]

I was until a few days ago running MP 1.9
Noticing that this was rather out of date, I upgraded to 1.15, and also uninstalled the TV service as I do not use this.

Now I cannot watch any videos, MP just crashes when I press play on a video. Sometimes this is a "Mediaportal has stopped working" crash. Sometimes it simply freezes. It depends on what video I play - different ones have different results. Everything was fully stable when I was running 1.9 and I've no idea what is going wrong with it now. All the videos are x264.

I have attached two sets of logs from Watchdog, one when the application fully crashed, and another where it has frozen and I have had to end task in task manager. And since these are generated from Watchdog, no plugins or skins are loaded, this is just stock MP.

 

[Sebastiii]

Hi
It seems to crash into : MpaDecFilter.ax
You should review your codec setting and to use all to LAV codec and i think it should works

 

[Statick]

Hi
It seems to crash into : MpaDecFilter.ax
You should review your codec setting and to use all to LAV codec and i think it should works

everything is already set to LAV filters, version 0.68.1

 

[Sebastiii]

And when you click on screwdriver did you go into codec setting for each filter ?
Maybe some extensions format are not checked ?

If settings didn't works, maybe vcredist2013 / 2015 exe from microsoft website need to be installed upgraded.

 

[Sebastiii]

From crash log it try to use MPC MPA :

[2016-09-11 18:02:50,145] [Log    ] [MPMain   ] [DEBUG] - DirectShowUtil: RenderUnconnectedOutputPins Pin Output - failed
[2016-09-11 18:02:50,152] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Audio Decoder
[2016-09-11 18:02:50,163] [Log    ] [MPMain   ] [DEBUG] -  - remove done
[2016-09-11 18:02:50,164] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: Default DirectSound Device
[2016-09-11 18:02:50,165] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Video Decoder
[2016-09-11 18:02:50,165] [Log    ] [MPMain   ] [DEBUG] -  - remove done
[2016-09-11 18:02:50,166] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: MPC - MPA Decoder Filter
[2016-09-11 18:02:50,167] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Splitter Source
[2016-09-11 18:02:50,179] [Log    ] [MPMain   ] [DEBUG] - MpcEngine: using texture size of 715x400
[2016-09-11 18:02:50,249] [Log    ] [MPMain   ] [INFO ] - MpcEngine: Subtitle VideoPlayer CultureInfo en
[2016-09-11 18:02:50,264] [Log    ] [MPMain   ] [INFO ] - VideoPlayerVMR7: AudioLanguage CultureInfo en

It seems to failed to generate thumbs too maybe the failed avoid to start video !!

 

[Statick]

And when you click on screwdriver did you go into codec setting for each filter ?
Maybe some extensions format are not checked ?

View attachment 182116

If settings didn't works, maybe vcredist2013 / 2015 exe from microsoft website need to be installed upgraded.

yes, everything is enabled there

I will try the latest vcredist, that seems likely as the MP update was quite substantial (v1.9 > v1.15)
--- Post updated ---

From crash log it try to use MPC MPA :

[2016-09-11 18:02:50,145] [Log    ] [MPMain   ] [DEBUG] - DirectShowUtil: RenderUnconnectedOutputPins Pin Output - failed
[2016-09-11 18:02:50,152] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Audio Decoder
[2016-09-11 18:02:50,163] [Log    ] [MPMain   ] [DEBUG] -  - remove done
[2016-09-11 18:02:50,164] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: Default DirectSound Device
[2016-09-11 18:02:50,165] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Video Decoder
[2016-09-11 18:02:50,165] [Log    ] [MPMain   ] [DEBUG] -  - remove done
[2016-09-11 18:02:50,166] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: MPC - MPA Decoder Filter
[2016-09-11 18:02:50,167] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Splitter Source
[2016-09-11 18:02:50,179] [Log    ] [MPMain   ] [DEBUG] - MpcEngine: using texture size of 715x400
[2016-09-11 18:02:50,249] [Log    ] [MPMain   ] [INFO ] - MpcEngine: Subtitle VideoPlayer CultureInfo en
[2016-09-11 18:02:50,264] [Log    ] [MPMain   ] [INFO ] - VideoPlayerVMR7: AudioLanguage CultureInfo en

It seems to failed to generate thumbs too maybe the failed avoid to start video !!

OK, this looks like we may be getting somewhere. But why would be using MPC-MPA when it's set to use LAV on everything?

 

[Statick]

From crash log it try to use MPC MPA :

[2016-09-11 18:02:50,145] [Log    ] [MPMain   ] [DEBUG] - DirectShowUtil: RenderUnconnectedOutputPins Pin Output - failed
[2016-09-11 18:02:50,152] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Audio Decoder
[2016-09-11 18:02:50,163] [Log    ] [MPMain   ] [DEBUG] -  - remove done
[2016-09-11 18:02:50,164] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: Default DirectSound Device
[2016-09-11 18:02:50,165] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Video Decoder
[2016-09-11 18:02:50,165] [Log    ] [MPMain   ] [DEBUG] -  - remove done
[2016-09-11 18:02:50,166] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: MPC - MPA Decoder Filter
[2016-09-11 18:02:50,167] [Log    ] [MPMain   ] [DEBUG] - Check graph connections for: LAV Splitter Source
[2016-09-11 18:02:50,179] [Log    ] [MPMain   ] [DEBUG] - MpcEngine: using texture size of 715x400
[2016-09-11 18:02:50,249] [Log    ] [MPMain   ] [INFO ] - MpcEngine: Subtitle VideoPlayer CultureInfo en
[2016-09-11 18:02:50,264] [Log    ] [MPMain   ] [INFO ] - VideoPlayerVMR7: AudioLanguage CultureInfo en

It seems to failed to generate thumbs too maybe the failed avoid to start video !!

OK, this looks like we may be getting somewhere. But why would be using MPC-MPA when it
--- Post updated ---
uninstalled. gone back to 1.9. everything works fine again.

might update one version at a time and try to see where everything breaks.

 

[Sebastiii]

Maybe the upgrade didn't go very well
You can try the method i explain there : https://forum.team-mediaportal.com/threads/madvr-support-in-mp1.133972/page-232#post-1195540
It's to install MP using separate installer, i remember that we switching MP code to VS2013 (for filter .ax and .dll) so if VSRedist 2013 was not installed correctly, then you can run in to such issue too