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<blockquote data-quote="mm1352000" data-source="post: 944007" data-attributes="member: 82144">Hello again&nbsp;First, thanks for the log files.&nbsp;No need to apologise. We've been pretty busy here with the release of MP 1.3 beta too. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" />From the other thread:This &quot;preferred network provider&quot; setting that is being referred to can be found here:<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/141_Configuration/TV-Server_Configuration/02_TV_Servers#Edit_Tuner_Settings" target="_blank">http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/141_Configuration/TV-Server_Configuration/02_TV_Servers#Edit_Tuner_Settings</a>&nbsp;From the log files it looks like you're using &quot;generic&quot;. Since you're not seeing a BSOD (blue-screen-of-death = total computer crash) like the person from the other thread, I don't think you're dealing with the same problem.I'd absolutely encourage you to try the &quot;ATSC&quot; network provider. We do recommend the &quot;generic&quot; option on Windows Vista upwards, however some tuners require the use of the other options. That's just how it goes sometimes with tuner drivers.&nbsp;Based on the pictures of your tuner on AVerMedia's website, it looks like it is a USB stick with only one cable/aerial connector. Is that correct?If so, I guess that you must have the tuner hooked up to a cable connection rather than an aerial since as far as I'm aware they've pretty much stopped broadcasting analog (NTSC) over-the-air in the US.That means when you scan, you should be scanning with &quot;tune QAM instead of ATSC&quot; ticked.If I'm wrong and you do have the tuner connected to an aerial, you should be scanning with &quot;tune QAM instead of ATSC&quot; unticked.&nbsp;The 1..10 numbers that you're aware of are almost certainly virtual channel numbers. It is not possible to scan by virtual channel number with PC tuners, so when you see the channel number references there you're seeing physical channel numbers. Virtual channel 1 might be carried on physical channel 50... so in other words, you need to let the scan run all the way through to be sure that nothing is found. I know it is time consuming, but hopefully you only have to do it once.&nbsp;About the &quot;QAM tuning frequencies&quot; field: most people should select &quot;QAM standard&quot; or &quot;QAM HRC&quot;. HRC+3 and IRC are not very common as far as I'm aware. &quot;QAM Std. Alternative&quot; is almost identical to &quot;QAM standard&quot;. You should really only use that option if you're missing a few channels.&nbsp;Generally speaking it looks like the digital side of the tuner is functioning okay. It just isn't finding channels.Summary:<ul>
<li data-xf-list-type="ul">try the &quot;ATSC&quot; network provider</li>
<li data-xf-list-type="ul">choose the right value for &quot;tune QAM instead of ATSC&quot;</li>
<li data-xf-list-type="ul">let scans run all the way through</li>
<li data-xf-list-type="ul">try QAM standard, then QAM HRC... then if all else fails try the other options</li>
</ul>mm</blockquote>

[QUOTE="mm1352000, post: 944007, member: 82144"] Hello again First, thanks for the log files. No need to apologise. We've been pretty busy here with the release of MP 1.3 beta too. :) From the other thread: This "preferred network provider" setting that is being referred to can be found here: [url]http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/141_Configuration/TV-Server_Configuration/02_TV_Servers#Edit_Tuner_Settings[/url] From the log files it looks like you're using "generic". Since you're not seeing a BSOD (blue-screen-of-death = total computer crash) like the person from the other thread, I don't think you're dealing with the same problem. I'd absolutely encourage you to try the "ATSC" network provider. We do recommend the "generic" option on Windows Vista upwards, however some tuners require the use of the other options. That's just how it goes sometimes with tuner drivers. Based on the pictures of your tuner on AVerMedia's website, it looks like it is a USB stick with only one cable/aerial connector. Is that correct? If so, I guess that you must have the tuner hooked up to a cable connection rather than an aerial since as far as I'm aware they've pretty much stopped broadcasting analog (NTSC) over-the-air in the US. That means when you scan, you should be scanning with "tune QAM instead of ATSC" ticked. If I'm wrong and you do have the tuner connected to an aerial, you should be scanning with "tune QAM instead of ATSC" unticked. The 1..10 numbers that you're aware of are almost certainly virtual channel numbers. It is not possible to scan by virtual channel number with PC tuners, so when you see the channel number references there you're seeing physical channel numbers. Virtual channel 1 might be carried on physical channel 50... so in other words, you need to let the scan run all the way through to be sure that nothing is found. I know it is time consuming, but hopefully you only have to do it once. About the "QAM tuning frequencies" field: most people should select "QAM standard" or "QAM HRC". HRC+3 and IRC are not very common as far as I'm aware. "QAM Std. Alternative" is almost identical to "QAM standard". You should really only use that option if you're missing a few channels. Generally speaking it looks like the digital side of the tuner is functioning okay. It just isn't finding channels. Summary: [LIST] [*]try the "ATSC" network provider [*]choose the right value for "tune QAM instead of ATSC" [*]let scans run all the way through [*]try QAM standard, then QAM HRC... then if all else fails try the other options [/LIST] mm [/QUOTE]

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