complete freeze on tv or video

Discussion in 'General Support' started by oren.elais, February 22, 2007.

  1. oren.elais

    oren.elais New Member

    February 22, 2007
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    MediaPortal Version:
    MediaPortal Skin: Bluetwo
    Windows Version: XP SP2
    CPU Type: AMD 1.8Ghz
    HDD: Western Digital 120GB Sata
    Memory: 512M DDR SDRAM
    Motherboard: Super Grace Electronics
    Motherboard Chipset: ATI RS480
    Motherboard Bios: Phoenix Award V6.00PG
    Video Card: ATI Radeon Xpress 200
    Video Card Driver:
    Sound Card: ATI IXP SB400 AC'97
    Sound Card AC3: no AC3
    Sound Card Driver:
    1. TV Card: Hauppauge PVR 150
    1. TV Card Type: analog
    1. TV Card Driver:
    2. TV Card:
    2. TV Card Type:
    2. TV Card Driver:
    3. TV Card:
    3. TV Card Type:
    3. TV Card Driver:
    4. TV Card:
    4. TV Card Type:
    4. TV Card Driver:
    MPEG2 Video Codec:
    MPEG2 Audio Codec:
    Satelite/CableTV Provider:
    HTPC Case:
    Power Supply:
    Remote: Hauppauge
    TV - HTPC Connection: S-Video

    I have been tackling freezing problems for nearly three weeks now. Symptom is as follows (not consistently reproducable):
    - View live tv (in preview window).
    - change channels
    - Go to epg
    - go back
    - system freezes completely requiring a hard reboot of the PC.

    I have also got this when:
    - Navigate folders to view video (divx)
    - View a video
    - Go back (video still playing in small preview window)
    - View a different video
    - Go back (video still playing in small preview window)
    - Navigate to live TV
    - system freezes completely requiring a hard reboot of the PC.

    Sometimes it happens quickly and sometimes you can spend several minutes until is reoccurs.

    I have tried numerous things I read in postings including:
    - Updating to latest SVN
    - Reinstalling everything
    - Installing FFDShow
    - Checking "use exclusive directX" on and off
    - Installing Windows Media Player 11
    - Removing all codecs and reinstalling a codec pack.
    - Selecting different video renderers in the configuration (DScaler and Cyberlink).
    - Modifying hauppauge settings to VMR7 in Primary (although it doesn't seem related to hauppauge since I get this when vieweing video, too).
    - Reduce hardware acceleration in display properties

    A few additional words about the symptom:
    - Typically freezes and then gives a black screen.
    - Sometimes receive a few seconds of stuttering repeating noise from sound card
    - Sometimes see white vertical stripes before it goes black.
    - Very rarely even received BSOD with MACHINE_CHECK_EXCEPTION

    I have so far tried out various other HTPC software and liked mediaportal more than any of them (however, they seem to run fine). I hope to be able to fix this, so I can go on using MP rather than switching to evil alternatives such as MCE.

    Attached is the debug-level log files. Any ideas will be deeply appreciated.

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  3. oren.elais

    oren.elais New Member

    February 22, 2007
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    To answer my own posting:
    I updated the player to MPlayer instead of the internal player and all seems to be working fine since.

  4. bleubleu

    bleubleu Portal Member

    February 9, 2007
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    Home Country:
    Canada Canada
    Hi there!

    I had the same kind of problem. If you still want to use the internal player, try :

    1) Run media portal and make it crash, reboot.
    2) Look at the logs files in the Media Portal\log folder. Look for strange errors.
    3) In The setup program, in the general options (where you have like 20 checkboxes) disable the Direct X exclusive mode.

    It worked for me.


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