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<blockquote data-quote="mm1352000" data-source="post: 989632" data-attributes="member: 82144">Assuming you're referring to here?<a href="https://forum.team-mediaportal.com/threads/custom-data-grabber-including-sky-uk-channel-epg-grabber.96767/page-209#post-985178" target="_blank">https://forum.team-mediaportal.com/threads/custom-data-grabber-including-sky-uk-channel-epg-grabber.96767/page-209#post-985178</a>&nbsp;...your logs are essentially useless.&nbsp;To track down the causes of crashes the most important log files are the Windows application and system event logs!Your log files obviously don't include those details... but the watchdog would have.All you need to do with the watchdog is follow the instructions for non-reproducible problems.<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files" target="_blank">http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files</a>&nbsp;&lt;rant&gt;It puzzles me why so many people don't use the watchdog. To me it seems so much easier to use than collecting the logs manually, and it also gives us far more useful information (for example, dxdiag output, system logs...). If you have any constructive feedback about why you don't use the watchdog then please do share it!&lt;/rant&gt;&nbsp;I've looked through your post history and it doesn't look like you've reported this. For goodness sake - please report problems so we have a chance to deal with them!&nbsp;PS: This post is not intended to come across as grumpy. Just trying to be helpful, but a little bewildered that when people have problems they either don't use the tools we provide to get the info we need, or don't report the problem at all. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite12" alt="o_O" title="Er... what?&nbsp; &nbsp; o_O" loading="lazy" data-shortname="o_O" /> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite5" alt=":confused:" title="Confused&nbsp; &nbsp; :confused:" loading="lazy" data-shortname=":confused:" /></blockquote>

[QUOTE="mm1352000, post: 989632, member: 82144"] Assuming you're referring to here? [url]https://forum.team-mediaportal.com/threads/custom-data-grabber-including-sky-uk-channel-epg-grabber.96767/page-209#post-985178[/url] ...your logs are essentially useless. To track down the causes of crashes [B]the most important log files are the Windows application and system event logs![/B] Your log files obviously don't include those details... but the watchdog would have. All you need to do with the watchdog is follow the instructions for non-reproducible problems. [url]http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/3_Forums/2_Log_Files[/url] <rant>It puzzles me why so many people don't use the watchdog. To me it seems so much easier to use than collecting the logs manually, and it also gives us far more useful information (for example, dxdiag output, system logs...). If you have any constructive feedback about why you don't use the watchdog then please do share it!</rant> I've looked through your post history and it doesn't look like you've reported this. For goodness sake - please report problems so we have a chance to deal with them! PS: This post is not intended to come across as grumpy. Just trying to be helpful, but a little bewildered that when people have problems they either don't use the tools we provide to get the info we need, or don't report the problem at all. o_O :confused: [/QUOTE]

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