Error retriving metadata, failed xml read - white space (1 Viewer)

[gamejester]

Error retriving meta data for The Simpsons; failed to read xml data due to white space; see log below.

00000011 - 08/02/2009 15:23:17 - Succesfully read MediaInfo for D:\media\series\The Simpsons\Season_18\The Simpsons - 18x08 - The Haw-Hawked Couple.avi
00000011 - 08/02/2009 15:23:17 - Succesfully read MediaInfo for D:\media\series\The Simpsons\Season_18\The Simpsons - 18x09 - Kill Gil, Volumes I & II.avi
00000011 - 08/02/2009 15:23:17 - Succesfully read MediaInfo for D:\media\series\The Simpsons\Season_18\The Simpsons - 18x1 - The Mook, The Chef, The Wife, And Her Homer.avi
00000011 - 08/02/2009 15:23:18 - Succesfully read MediaInfo for D:\media\series\The Simpsons\Season_18\The Simpsons - 18x10 - The Wife Aquatic.avi
00000011 - 08/02/2009 15:23:18 - *************** Identifying Unknown Series Online ***************
00000011 - 08/02/2009 15:23:18 - Found 1 unknown Series, attempting to identify them now
00000011 - 08/02/2009 15:23:19 - "the simpsons" was automatically matched to "The Simpsons" (SeriesID: 71663), there were a total of 4 matches returned from the Online Database
00000011 - 08/02/2009 15:23:19 - *************** Retrieving Metadata for new Series ***************
00000011 - 08/02/2009 15:23:19 - Retrieving metadata of 1 Series
00000011 - 08/02/2009 15:23:22 - Failed to load XML: Unexpected XML declaration. The XML declaration must be the first node in the document, and no white space characters are allowed to appear before it. Line 29, position 3.
00000011 - 08/02/2009 15:23:22 - Decompression returned null or not the requested entry
00000011 - 08/02/2009 15:23:22 - No metadata found
00000011 - 08/02/2009 15:23:22 - *************** Get Episodes ***************
00000011 - 08/02/2009 15:23:24 - Failed to load XML: Unexpected XML declaration. The XML declaration must be the first node in the document, and no white space characters are allowed to appear before it. Line 29, position 3.
00000011 - 08/02/2009 15:23:24 - Decompression returned null or not the requested entry
00000011 - 08/02/2009 15:23:24 - No episodes could be identified online for the simpsons, check that the online database has these episodes
00000011 - 08/02/2009 15:23:25 - Found 138 episodes online for "Family Guy", matching them up with local episodes now
00000011 - 08/02/2009 15:23:25 - D:\media\series\Family Guy\Season_4\Family Guy - 4x00 - Movie- Stewie Griffen- The Untold Story.avi could not be matched online, check that the online database has this episode.
000000

 

[scma]

I have the same error also for "Saturday Night Live" and "Late Night with Conan O'Brien"

 

[ltfearme]

This is a bug with the online database, there have been many reports like this:

Online TV Database • View topic - Error in Bewitched en.xml file - duplicate root elements
Online TV Database • View topic - The Simpsons XML error
Online TV Database • View topic - Error in XML
http://thetvdb.com/forums/viewtopic.php?f=4&t=556
Online TV Database • View topic - XML Error on Series Import - Teen Titans
Online TV Database • View topic - XML Error for "24"
http://thetvdb.com/forums/viewtopic.php?f=4&t=487
Online TV Database • View topic - Error with the XML of "Star Trek: Deep Space Nine"

Basically there is nothing that can be done, you need to report problems at theTVDB. Usually re-saving the series info online fixes the problem.

 

[gamejester]

Thanks for the info, I had not seen it before and was in a rush so thought it worth a mention.
I will head over there and log the bug with thetvdb crew.