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<blockquote data-quote="elliottmc" data-source="post: 337989" data-attributes="member: 14268"><p>Or possibly an official team of volunteers who can attempt to reproduce the bugs. Then once a bug is verified it could be logged into Mantis.</p><p></p><p>There are any number of reasons why the end user might not have time to provide log files immediately. Although I know how important they are, I tend to feel that it is better to report a problem so that others might verify it.</p><p></p><p>Just deleting reports will discourage people from making the effort. Maybe two subsections within the bug forums, for "confirmed bugs" and "incomplete reports". This way, the person reporting knows that their bug is being looked at, or knows that there is a reason why it isn't.</p><p></p><p>Let's face it though, if five people see the same problem, then chances are there is a problem which one of the devs can reproduce. In this case, the end user providing logs is nice, but not essential.</p><p></p><p>I'd be happy to volunteer to be part of an official group who try to check bug reports for reproducibility, as long as the team will then act on these reports.</p><p></p><p>Mark</p></blockquote><p></p>
[QUOTE="elliottmc, post: 337989, member: 14268"] Or possibly an official team of volunteers who can attempt to reproduce the bugs. Then once a bug is verified it could be logged into Mantis. There are any number of reasons why the end user might not have time to provide log files immediately. Although I know how important they are, I tend to feel that it is better to report a problem so that others might verify it. Just deleting reports will discourage people from making the effort. Maybe two subsections within the bug forums, for "confirmed bugs" and "incomplete reports". This way, the person reporting knows that their bug is being looked at, or knows that there is a reason why it isn't. Let's face it though, if five people see the same problem, then chances are there is a problem which one of the devs can reproduce. In this case, the end user providing logs is nice, but not essential. I'd be happy to volunteer to be part of an official group who try to check bug reports for reproducibility, as long as the team will then act on these reports. Mark [/QUOTE]
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