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<blockquote data-quote="fforde" data-source="post: 338432" data-attributes="member: 52082">Sure but Mantis is not publicized well at all. I think only a small fraction of people are even aware it exists, and for those that do find it, they have no way of interacting with it, so if they have something to add about a specific bug, they can't do it. They have to go back to the forums.This leads to what I think is the biggest problem though. As elliottmc mentioned, there is a lot of stuff that probably should be in mantis, but is not. If a user actually does go to mantis to report an issue or get information on when it's fixed, finds it's not listed there, then finds they can't even add it, do you think they will go back there next time they find a bug? I think probably not. These problems stem from the fact that the bug report system is closed, and only &quot;official testers&quot; are allowed to submit something new. Mantis is kept cordoned off. Behind the curtain. Honestly I would love to see mantis (or some other new bug tracking system) opened up to the public, and really pushed, really promoted. And every time someone makes a bug report in the forums, they ought to be sent to mantis instead.I know the thought of an open bug tracking system sounds intimidating, but if you cut your test team in half and had then have them act as community managers instead of testers, pointing users to the right place for bugs and helping filter out duplicates, I think you'd have a much more comprehensive list of bugs in MediaPortal, and I think the users would feel like they are really being listened to when they come to report a problem. I think this would improve the product and help build the community.</blockquote>

[QUOTE="fforde, post: 338432, member: 52082"] Sure but Mantis is not publicized well at all. I think only a small fraction of people are even aware it exists, and for those that do find it, they have no way of interacting with it, so if they have something to add about a specific bug, they can't do it. They have to go back to the forums. This leads to what I think is the biggest problem though. As elliottmc mentioned, there is a lot of stuff that probably [I]should[/I] be in mantis, but is not. If a user actually [i]does[/i] go to mantis to report an issue or get information on when it's fixed, finds it's not listed there, then finds they can't even add it, do you think they will go back there [I]next[/I] time they find a bug? I think probably not. These problems stem from the fact that the bug report system is closed, and only "official testers" are allowed to submit something new. Mantis is kept cordoned off. Behind the curtain. Honestly I would love to see mantis (or some other new bug tracking system) opened up to the public, and really pushed, really promoted. And every time someone makes a bug report in the forums, they ought to be sent to mantis instead. I know the thought of an open bug tracking system sounds intimidating, but if you cut your test team in [i]half[/i] and had then have them act as community managers instead of testers, pointing users to the right place for bugs and helping filter out duplicates, I think you'd have a much more comprehensive list of bugs in MediaPortal, and I think the users would feel like they are really being listened to when they come to report a problem. I think this would improve the product and help build the community. [/QUOTE]

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