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<blockquote data-quote="TLD" data-source="post: 718731" data-attributes="member: 59059"><p>Hi Satbakker, I don't think i will be able to help you with your problems but i might be able to help you get helped. First read the "How to start a support or bug report thread" at the bottom of this post, these folks will have a hard time helping you without system spec's and logs and the "How to start a support or bug report thread" will tell you how to make logs and post your spec's.</p><p></p><p>For the DTS studering problem you should post here: <a href="https://forum.team-mediaportal.com/codecs-external-players-55/" target="_blank">Codecs, External Players - MediaPortal Forum</a></p><p></p><p>For the configuration issiue post here: <a href="https://forum.team-mediaportal.com/installation-configuration-support-53/" target="_blank">Installation, configuration support - MediaPortal Forum</a></p><p></p><p>For the remote issue post here: <a href="https://forum.team-mediaportal.com/remotes-116/" target="_blank">Remotes - MediaPortal Forum</a></p><p></p><p></p><p></p><p>How to start a support or bug report thread:</p><p></p><p> 1. Choose a meaningful title for your thread.</p><p> 2. Report only one problem per thread.</p><p> 3. At the moment you start a new thread in the support forums, the hardware specification template will be added automatically.</p><p> If the template is empty, then you have not filled out your specifications in the usercp yet.</p><p> Note: Your report MUST include a complete hardware specification!</p><p> 4. Add a detailed, step by step description of your problem.</p><p> 5. [new in 1.1.0 RC3] To create clean and conclusive logs you only have to: (related wiki article)</p><p> 1. use the "MediaPortal Debug" shortcut from your Windows Start Menu (Team MediaPortal/MediaPortal).</p><p> 2. Inside the new window which will then open, select the first option "Report a bug to Team MediaPortal", which will start MediaPortal in a special debug mode, using the default skin and distributed plugins only.</p><p> 3. Reproduce the issue and close MediaPortal afterwards.</p><p> 4. A MediaPortalLogs_<Date>_<Time>.zip file will be automatically created.</p><p> 5. Please attach it to your thread/post.</p><p> Without logs it is IMPOSSIBLE for us to help you!</p><p> 6. Do NOT copy/paste your log files (or large parts of them) in your post.</p><p></p><p></p><p>Please note that support and bug report threads, which are missing the required information posted above will not be processed and may also be deleted.</p></blockquote><p></p>
[QUOTE="TLD, post: 718731, member: 59059"] Hi Satbakker, I don't think i will be able to help you with your problems but i might be able to help you get helped. First read the "How to start a support or bug report thread" at the bottom of this post, these folks will have a hard time helping you without system spec's and logs and the "How to start a support or bug report thread" will tell you how to make logs and post your spec's. For the DTS studering problem you should post here: [url=https://forum.team-mediaportal.com/codecs-external-players-55/]Codecs, External Players - MediaPortal Forum[/url] For the configuration issiue post here: [url=https://forum.team-mediaportal.com/installation-configuration-support-53/]Installation, configuration support - MediaPortal Forum[/url] For the remote issue post here: [url=https://forum.team-mediaportal.com/remotes-116/]Remotes - MediaPortal Forum[/url] How to start a support or bug report thread: 1. Choose a meaningful title for your thread. 2. Report only one problem per thread. 3. At the moment you start a new thread in the support forums, the hardware specification template will be added automatically. If the template is empty, then you have not filled out your specifications in the usercp yet. Note: Your report MUST include a complete hardware specification! 4. Add a detailed, step by step description of your problem. 5. [new in 1.1.0 RC3] To create clean and conclusive logs you only have to: (related wiki article) 1. use the "MediaPortal Debug" shortcut from your Windows Start Menu (Team MediaPortal/MediaPortal). 2. Inside the new window which will then open, select the first option "Report a bug to Team MediaPortal", which will start MediaPortal in a special debug mode, using the default skin and distributed plugins only. 3. Reproduce the issue and close MediaPortal afterwards. 4. A MediaPortalLogs_<Date>_<Time>.zip file will be automatically created. 5. Please attach it to your thread/post. Without logs it is IMPOSSIBLE for us to help you! 6. Do NOT copy/paste your log files (or large parts of them) in your post. Please note that support and bug report threads, which are missing the required information posted above will not be processed and may also be deleted. [/QUOTE]
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