Mediaportal crashes on playback of recordings (1 Viewer)

[bo.morville]

MediaPortal Version: 1.1.0
MediaPortal Skin: Blue3Wide
Windows Version: Windows 7 x86
CPU Type: AMD Athlon(tm) Dual Core Processor 485
HDD: 500 GB Western Digital
Memory: 2 GB Kingston
Motherboard: MSI MS-7367
Video Card: ATI Radeon HD 3600
Video Card Driver:
Sound Card: Realtek High Definition Audio
Sound Card AC3: Realtek High Definition Audio
Sound Card Driver:
1. TV Card: FireDTV-C
1. TV Card Type: DVB-C
1. TV Card Driver: Ver 5.7
2. TV Card: FireDTV-C
2. TV Card Type: DVB-C
2. TV Card Driver: Ver 5.7
3. TV Card:
3. TV Card Type:
3. TV Card Driver:
4. TV Card:
4. TV Card Type:
4. TV Card Driver:
MPEG2 Video Codec: Cyberlink Video/SP decoder (PDVD8)
MPEG2 Audio Codec: Cyberlink Audio Decoder (PDVD8)
h.264 Video Codec: Cyberlink H.264/AVC Decoder (PDVD8)
Satelite/CableTV Provider: Yousee (TDC)
HTPC Case: HFX mini
Cooling: Passive
Power Supply: HFX
Remote: MCE
TV: Samsung
TV - HTPC Connection: HDMI

When trying to playback recordings windows gives an error message stating that mediaportal has crashed. Some old recordings work, but any resent recordings will crash mediaportal.

This only happens on my installation holding the tv-server and a mediaportal client. The same recording will playback on my other client installation.

Logs attached,

Let me know if further information is needed.
Best regards,
Bo

 

[chemelli]

Can you provide a screenshot of the error in teh crash please ?

I can also see a error.log with issues on RTSP but then in MP.log:

2010-08-18 21:18:36.954474 [Info.][MPMain(1)]: TvRecorded Play:C:\recordings\Zulu Djævleræs 5_ Beskidt som aldrig før! - Zulu - 2010-08-17.ts - using rtsp mode:False

that is confusing. What way are you using to playback ?
Can you delete all logs and try to recreate please ?

Simone

 

[bo.morville]

Hi

Attached are updated logs and screenshot.

I am trying to playback from within the recordings section of MediaPortal.

Best regards,
Bo

 

[chemelli]

Please check "healthy monitor" in Windows7 to get more details about the crash.

Simone

 

[bo.morville]

Sorry - I do not know the "Healthy Monitor".

Below is the information from the crash found in the reliabilty report:

Source
MediaPortal

Summary
Stopped working

Date
‎19-‎08-‎2010 17:52

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Team MediaPortal\MediaPortal\MediaPortal.exe

Problem signature
Problem Event Name: BEX
Application Name: MediaPortal.exe
Application Version: 1.1.0.0
Application Timestamp: 4c3ebef2
Fault Module Name: MediaInfo.dll
Fault Module Version: 0.7.34.0
Fault Module Timestamp: 4c37b13e
Exception Offset: 001a3eba
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1030
Additional Information 1: 4069
Additional Information 2: 4069cfdae0099d1b0f9b2915cf838ce3
Additional Information 3: 04c0
Additional Information 4: 04c071f35537f91afdaf697af858f81f

Extra information about the problem
Bucket ID: 1281161512

 

[chemelli]

Sorry - I do not know the "Healthy Monitor".

Below is the information from the crash found in the reliabilty report:

Was what I was looking for, just too quick to think about the proper wording

Fault Module Name: MediaInfo.dll
Fault Module Version: 0.7.34.0

at least this time is not our fault Please report this to MediaInfo guy.

Simone

 

[bo.morville]

Fair enough. I do however not understand why the files crash Mediaportal on the mediacenter in my livingroom and not on the mediacenter in the bedroom. But maybe it is just one of those things...

 

[chemelli]

Is the client that playback the file and analyze the stream.
Can you start uploading the TS file on our internal FTP and then after 40/50Mb kill the connection ? I hope to get enough data to cause the crash here as well

Simone

P.S.> Does that TS file get analyzed fine with MediaIngo GUI application ?

 

[Andrew H]

I can also see a error.log with issues on RTSP but then in MP.log:

2010-08-18 21:18:36.954474 [Info.][MPMain(1)]: TvRecorded Play:C:\recordings\Zulu Djævleræs 5_ Beskidt som aldrig før! - Zulu - 2010-08-17.ts - using rtsp mode:False

that is confusing. What way are you using to playback ?

Simone

I had this exact same issue including the using rtsp mode:False message in the log back in July during the RC development... I have a single-seat installation with server and client in one PC. You got MediaInfo fixed (for my files) with the update to MediaInfo 0.7.34 in July. I was concerned that others had issues stemming from MediaInfo... seems this thread is another in addition to MP hangs when starting certain .ts files reported in July with dhasselqvist being sent to the MediaInfo developers for support. I wonder how he faired and would ask Simone to see if he could help identify whether these two posts (along with mine making three in all) have some commonality that MediaInfo is having difficulty evaluating thus crashing MediaInfo.

I asked in June What advantage does MP get, have, or need to use a later version of Mediainfo that some (like myself) are having issue with? And, if we're relying on this utility then we should help those having issue...

I would suggest being sure the thumbnail generation is off (as one thought) and disabling TV-Series if you have it.

 

[bo.morville]

The file crashes the MediaInfo GUI also. This happens both on the mediacenter and on a different computer. So I it must be a bug within mediainfo.dll.

I am still pusseled as to why it works on the mediacenter i the bedroom though.

I will report this to the mediainfo developer.

Bug report posted at mediainfo: https://sourceforge.net/tracker/?func=detail&aid=3048917&group_id=86862&atid=581181