Mediaportal sometimes crashes on XP (1 Viewer)


Portal Pro
April 5, 2009
Home Country
United States of America United States of America
MediaPortal Version: 1.1.0
MediaPortal Skin: standard
Windows Version: Windows XP SP3
CPU Type: Pentium Dual E2200, 2.20 ghz
HDD: ST3500418AS
Memory: 3 gig
Motherboard: Dell Vostro 220
Video Card: ATI Radeon HD3450
Video Card Driver: 8.490
Sound Card: Realtek
Sound Card AC3: no AC3
Sound Card Driver:
1. TV Card: FusionHDTV 7 RT Gold
1. TV Card Type: DVB-T
1. TV Card Driver:
2. TV Card: Hauppauge 1600
2. TV Card Type: analog and ATSC
2. TV Card Driver:
3. TV Card:
3. TV Card Type:
3. TV Card Driver:
4. TV Card:
4. TV Card Type:
4. TV Card Driver:
MPEG2 Video Codec:
MPEG2 Audio Codec:
h.264 Video Codec:
Satelite/CableTV Provider: Time Warner cable
HTPC Case: Dell VOstro 220
Power Supply: Dell
Remote: none
TV: Westinghouse
TV - HTPC Connection: Composite

Seems about once a week, Mediaportal wil crash. It usually (not always) brings up a Windows XP 'not responding' sort of message. But TVServer is also dead which stops any qued recordings. The last time it happened was this Friday, August 12th. I got back from vacation today and noticed the Windows XP message on top of Mediaportal. Restarting Mediaportal restarted TVServer and it worked fine again. I've attached the logs along with a text file containing the contents of the Windows event logger message that happended that night.

Any help as to what to try would be much appreciated. :D


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  • Team MediaPortal
  • September 1, 2008
    Home Country
    New Zealand New Zealand
    Hi adagio

    When you post logs, please use the watchdog so that we get the complete set of logs from MediaPortal and TV Server. It also grabs information from the system event log and DirectX (dxdiag) information. That extra information is critical in a situation like this. The procedure for using the watchdog after a crash is:
    1. Find the "debug mode" link in the "Team MediaPortal" folder in your start menu.
    2. Start it.
    3. Choose option 3 "export all currently present logs".
    4. Step 3 will create a zip file that you can post.

    Okay, with that said. I'm aware that you've just upgraded to 1.2.0rc. Please let us know if you continue to experience the problem with the release candidate. If you do, post logs as described above and we'll go from there.



    Portal Pro
    April 5, 2009
    Home Country
    United States of America United States of America
    Thanks again. I will save the above instructions and do a better job with the logs if it happens with 1.2 :D

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