No Sound in MP (1 Viewer)

padan

Portal Member
February 21, 2009
6
0
TV-Server Version:
MediaPortal Version: 1.0.0.0
MediaPortal Skin: bluewide
Windows Version: Vista x64 SP1 recently updated via windows update
CPU Type: AMD dual core opteron
HDD:
Memory: 2GB
Motherboard:
Video Card: ATI Radeon HD 2400
Video Card Driver: Newest ATI
Sound Card: on the ati card, out via hdmi
Sound Card AC3:
Sound Card Driver: HD Audio
1. TV Card:
1. TV Card Type:
1. TV Card Driver:
2. TV Card:
2. TV Card Type:
2. TV Card Driver:
3. TV Card:
3. TV Card Type:
3. TV Card Driver:
4. TV Card:
4. TV Card Type:
4. TV Card Driver:
MPEG2 Video Codec:
MPEG2 Audio Codec:
h.264 Video Codec:
Satelite/CableTV Provider:
HTPC Case:
Cooling:
Power Supply:
Remote: MCE
TV:
TV - HTPC Connection:


I installed media portal about a week ago and did some tests on a small number of videos and everything looked great with all the default settings. So I then added links to my other media and let it go about and scan through imdb, etc, and add all the media to my collection. Somewhere in the middle it crashed, so I restarted it. Once it was done, I fired up MP and sat down to watch a movie, only there was no sound. No sound in any of the media (h.264, divx, wmv), and no sound on the menus anymore.
I reinstalled MP -- still nothing.
I gave up for a week and then this weekend gave it another shot. I tried the newest SVN build -- that wouldn't run because it complained about missing directx. I installed all the windows updates -- to no avail. I then noticed that I never installed sp1, so I did that -- nothing.
I reinstalled the ATI driver suite, hoping to refresh the sound card driver that is on the card; this did not help.

I ran MP in windowed mode and checked to be sure that the OS audio level wasn't muted.

I tried every variation of audio decoder and renderer.

All OS media players work fine.

Does anyone have any clue why I would be having this problem?

EDIT: Just realized that this is in the wrong section, could a forum moderator move this over to the MP section?
 

FantaXP7

Portal Pro
February 3, 2009
204
1
This is very odd as this same thing just happened to me. I am hoping it's something small. I was watching a movie and hit either pause or chose to go back in the menus. I went to start up the movie I was watching again and no sound, and like you described no menu sound and files play with sound in other players.
 

Paranoid Delusion

Moderation Manager
  • Premium Supporter
  • June 13, 2005
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    Try deleting the mediaportal.xml, this should be found at

    XP = C:\Documents and Settings\All Users\Appdata\Team MediaPortal\MediaPortal

    Vista = C:\ProgramData\Team MediaPortal\MediaPortal

    And then reconfiguring.
     

    FantaXP7

    Portal Pro
    February 3, 2009
    204
    1
    Thank you for your reply,

    I located the file, deleted and opened up MP. Nothing changed. Went back and also deleted the .bak file which I'm guessing is a back up. Opened up MP and everything was set to defaults, so I guess it took the affect you implied it would. Unfortunately, still no sound...
     

    FantaXP7

    Portal Pro
    February 3, 2009
    204
    1
    I found another thread, similar to this with people having the same problem.

    They ended up uninstalling, rebooting, reinstalling, rebooting the Realtek audio driver. Worked for me aswell.

    Kind of weird as this problem happened to quite a few people within a close amount of time.
     

    padan

    Portal Member
    February 21, 2009
    6
    0
    I saw those threads as well before making this post, but I do not have realtek hardware. Vista finds my device as an "HD Audio Device" and it is directly on the video card to provide audio out via HDMI.

    However, after removing and rebuilding the config failed, I figured I would try to remove and reinstall the audio device. For me, this was as easy as right clicking the device in device manager and choosing uninstall. Then I rebooted to allow Vista to pick up the device and re-install the drivers.

    After this, MP started playing sound again. So I closed MP and fired up the config to add all my folder locations, then fired back up MP. And, look at this, the sound was no longer working.

    So, I repeated the uninstall and re-install of the sound driver, fired back up MP and sound was working again. I then closed MP and re-opened to verify that it would continue working through a restart of the application and it does. This problem seems to occur whenever you modify the configuration and requires you to re-install your sound driver. Can the MP dev team provide a fix for this in the future?
     

    FantaXP7

    Portal Pro
    February 3, 2009
    204
    1
    Here is a reply that Paranoid Delusion posted in a thread I had started concerning .mkv crashes. I wrote about how the combination of deleting that mediaportal.xml file and reinstalling those audio drivers happened fixed the .mkv crash audio drop, and he wrote this about having similar audio problems as well:

    "That happens to my creative audigy card as well, only way I could get it to "stick" was to use the hidden full admin account to install all the drivers

    Since then no problem, but just to confirm the weird happening, I did reinstall Vista from DVD, worked fine until SP1 added, then immediately packed up again.

    This was all done with "run as administrator" in a full admin account."

    I am definitely going to try this if my audio drops again. The running as administrator, not reinstalling Vista because that will be such a pain. Maybe this will work for you. It seems that the problem might be with Vista.
     

    padan

    Portal Member
    February 21, 2009
    6
    0
    Hm, well I have UAC turned off and the user I used to install the audio drivers is a member of the administrators group. There should be no difference between that user installing the driver and the user named "Administrator".

    Next time I need to make a config change I will try, but that really shouldn't make a difference.
     

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