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<blockquote data-quote="etheesdad" data-source="post: 535238" data-attributes="member: 84335"><p>Unfortunately, its only possible to provide support in response to the quality of information that you provide in your support request. Due to the fact that there are a number of factors that can cause problems with software (codecs, OS, drivers, hardware, etc), it is important that you provide as much information as possible. </p><p><em>The more information you provide, the quicker and more successfully the issue is likely to be resolved!</em></p><p> Please ensure that you include:</p><p><strong>full system specifications </strong>Via <em>Edit System Specification </em>in USER CP, above</p><p><strong>complete log files</strong></p><p><strong>as much information as possible about the fault, and the context when it occurs</strong></p><p><strong>exact wording of any related error messages </strong></p><p>Instructions below</p><p>Thankyou</p></blockquote><p></p>
[QUOTE="etheesdad, post: 535238, member: 84335"] Unfortunately, its only possible to provide support in response to the quality of information that you provide in your support request. Due to the fact that there are a number of factors that can cause problems with software (codecs, OS, drivers, hardware, etc), it is important that you provide as much information as possible. [I]The more information you provide, the quicker and more successfully the issue is likely to be resolved![/I] Please ensure that you include: [B]full system specifications [/B]Via [I]Edit System Specification [/I]in USER CP, above [B]complete log files as much information as possible about the fault, and the context when it occurs[/B] [B]exact wording of any related error messages [/B] Instructions below Thankyou [/QUOTE]
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