Nova-T USB - Won't Detect (3 Viewers)

[sgx.saint]

2007-05-27 02:33:23.436634 [Info.][Config Main]: Using Directories:
2007-05-27 02:33:23.438587 [Info.][Config Main]: Base - C:\Program Files (x86)\Team MediaPortal\MediaPortal
2007-05-27 02:33:23.438587 [Info.][Config Main]: Log - C:\Program Files (x86)\Team MediaPortal\MediaPortal\log
2007-05-27 02:33:23.438587 [Info.][Config Main]: Skin - C:\Program Files (x86)\Team MediaPortal\MediaPortal\skin
2007-05-27 02:33:23.439564 [Info.][Config Main]: Language - C:\Program Files (x86)\Team MediaPortal\MediaPortal\language
2007-05-27 02:33:23.439564 [Info.][Config Main]: Database - C:\Program Files (x86)\Team MediaPortal\MediaPortal\database
2007-05-27 02:33:23.439564 [Info.][Config Main]: Plugins - C:\Program Files (x86)\Team MediaPortal\MediaPortal\plugins
2007-05-27 02:33:23.440540 [Info.][Config Main]: Thumbs - C:\Program Files (x86)\Team MediaPortal\MediaPortal\thumbs
2007-05-27 02:33:23.440540 [Info.][Config Main]: Cache - C:\Program Files (x86)\Team MediaPortal\MediaPortal\cache
2007-05-27 02:33:23.440540 [Info.][Config Main]: Weather - C:\Program Files (x86)\Team MediaPortal\MediaPortal\weather
2007-05-27 02:33:23.441517 [Info.][Config Main]: CustomInputDevice - C:\Program Files (x86)\Team MediaPortal\MediaPortal\InputDeviceMappings\custom
2007-05-27 02:33:23.442493 [Info.][Config Main]: Config - C:\Program Files (x86)\Team MediaPortal\MediaPortal
2007-05-27 02:33:23.442493 [Info.][Config Main]: CustomInputDefault - C:\Program Files (x86)\Team MediaPortal\MediaPortal\InputDeviceMappings\defaults
2007-05-27 02:33:23.442493 [Info.][Config Main]: BurnerSupport - C:\Program Files (x86)\Team MediaPortal\MediaPortal\Burner
2007-05-27 02:33:23.450305 [Info.][Config Main]: Configuration is starting up
2007-05-27 02:33:23.453235 [Info.][Config Main]: Assembly creation time: 23/12/2006 12:14:56 (UTC)
2007-05-27 02:33:23.458117 [Info.][Config Main]: Thumbs: MediaPortal is using fast thumbnails
2007-05-27 02:33:23.466906 [Info.][Config Main]: Create new standard setup
2007-05-27 02:33:23.596780 [Info.][Config Main]: SettingsForm constructor
2007-05-27 02:33:23.708101 [Info.][Config Main]: load localized strings from:C:\Program Files (x86)\Team MediaPortal\MediaPortal\language\English\strings.xml
2007-05-27 02:33:23.812587 [Info.][Config Main]: add project section
2007-05-27 02:33:23.845788 [Info.][Config Main]: add general section
2007-05-27 02:33:23.857506 [Info.][Config Main]: add skins section
2007-05-27 02:33:24.024487 [Info.][Config Main]: add DVD section
2007-05-27 02:33:24.094795 [Info.][Config Main]: add DVD codec section
2007-05-27 02:33:24.103584 [Info.][Config Main]: add DVD player section
2007-05-27 02:33:24.114325 [Info.][Config Main]: add DVD postprocessing section
2007-05-27 02:33:24.121161 [Info.][Config Main]: add movie section
2007-05-27 02:33:24.145573 [Info.][Config Main]: add movie shares section
2007-05-27 02:33:24.239317 [Info.][Config Main]: add movie player section
2007-05-27 02:33:24.249082 [Info.][Config Main]: add movie extensions section
2007-05-27 02:33:24.254941 [Info.][Config Main]: add movie postprocessing section
2007-05-27 02:33:24.388722 [Info.][Config Main]: add music section
2007-05-27 02:33:24.443406 [Info.][Config Main]: add music shares section
2007-05-27 02:33:24.445359 [Info.][Config Main]: add music database section
2007-05-27 02:33:24.450241 [Info.][Config Main]: Opening music database
2007-05-27 02:33:24.453171 [Info.][Config Main]: using sqlite 3.3.8
2007-05-27 02:33:24.510784 [Info.][Config Main]: music database opened
2007-05-27 02:33:24.520549 [Info.][Config Main]: add music extension section
2007-05-27 02:33:24.522502 [Info.][Config Main]: add music views section
2007-05-27 02:33:24.548868 [Info.][Config Main]: add music import section
2007-05-27 02:33:24.625035 [Info.][Config Main]: add music dsp section
2007-05-27 02:33:24.715849 [Info.][Config Main]: add pictures section
2007-05-27 02:33:24.725614 [Info.][Config Main]: add pictures shares section
2007-05-27 02:33:24.726591 [Info.][Config Main]: add pictures extensions section
2007-05-27 02:33:24.728544 [Info.][Config Main]: add radio section
2007-05-27 02:33:24.732450 [Info.][Config Main]: add radio stations section
2007-05-27 02:33:24.747097 [Info.][Config Main]: add television section
2007-05-27 02:33:24.766627 [Info.][Config Main]: add tv capture cards section
2007-05-27 02:33:24.772486 [Info.][Config Main]: add tv channels section
2007-05-27 02:33:24.797875 [Info.][Config Main]: add tv channel groups section
2007-05-27 02:33:24.840841 [Info.][Config Main]: add tv program guide section
2007-05-27 02:33:24.892596 [Info.][Config Main]: add tv recording section
2007-05-27 02:33:24.919938 [Info.][Config Main]: add tv postprocessing section
2007-05-27 02:33:24.998058 [Info.][Config Main]: add USBUIRT section
2007-05-27 02:33:25.021494 [Info.][Config Main]: USBUIRT:Open
2007-05-27 02:33:25.028329 [Info.][Config Main]: USBUIRT:uuirtdrv.dll not found
2007-05-27 02:33:25.030282 [Info.][Config Main]: add SerialUIR section
2007-05-27 02:33:25.065436 [Info.][Config Main]: add WINLIRC section
2007-05-27 02:33:25.072272 [Info.][Config Main]: add RedEye section
2007-05-27 02:33:25.087896 [Info.][Config Main]: add DirectInput section
2007-05-27 02:33:25.113285 [Info.][Config Main]: MAP: using default mappings for DirectInput
2007-05-27 02:33:25.585911 [Info.][Config Main]: add weather section
2007-05-27 02:33:25.596652 [Info.][Config Main]: add plugins section
2007-05-27 02:33:25.621065 [Info.][Config Main]: bring to front
2007-05-27 02:33:25.621065 [Info.][Config Main]: settingsform constructor done
2007-05-27 02:33:25.621065 [Info.][Config Main]: start application
2007-05-27 02:33:25.639618 [Info.][Config Main]: Load settings
2007-05-27 02:33:25.639618 [Info.][Config Main]: Load settingsroject
2007-05-27 02:33:25.640595 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.641571 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.641571 [Info.][Config Main]: Load settings:General
2007-05-27 02:33:25.641571 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.643524 [Info.][Config Main]: Load settingskin
2007-05-27 02:33:25.643524 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.645477 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.645477 [Info.][Config Main]: Load settings:Keyboard shortcuts
2007-05-27 02:33:25.646454 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.646454 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.646454 [Info.][Config Main]: Load settings:Keys and Sounds
2007-05-27 02:33:25.647430 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.647430 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.647430 [Info.][Config Main]: Load settings:On-Screen Display
2007-05-27 02:33:25.647430 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.648407 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.649383 [Info.][Config Main]: Load settingskip steps
2007-05-27 02:33:25.649383 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.654266 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.654266 [Info.][Config Main]: Load settings:Thumbnails
2007-05-27 02:33:25.654266 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.655242 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.656219 [Info.][Config Main]: Load settingsaemon Tools
2007-05-27 02:33:25.656219 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.658172 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.659148 [Info.][Config Main]: Load settings:File Menu
2007-05-27 02:33:25.659148 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.661101 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.661101 [Info.][Config Main]: Load settings:Volume Settings
2007-05-27 02:33:25.662078 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.665007 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.665007 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.665984 [Info.][Config Main]: Load settingsVD
2007-05-27 02:33:25.665984 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.666960 [Info.][Config Main]: Load settingsVD Codec
2007-05-27 02:33:25.667937 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.670866 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.670866 [Info.][Config Main]: Load settingsVD Player
2007-05-27 02:33:25.670866 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.672819 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.673796 [Info.][Config Main]: Load settingsVD Post Processing
2007-05-27 02:33:25.673796 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.787070 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.788046 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.788046 [Info.][Config Main]: Load settings:Movies
2007-05-27 02:33:25.788046 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.799764 [Info.][Config Main]: Load settings:Movie Folders
2007-05-27 02:33:25.800741 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.817341 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.818318 [Info.][Config Main]: Load settings:Movie Player
2007-05-27 02:33:25.818318 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.820271 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.821247 [Info.][Config Main]: Load settings:Movie Extensions
2007-05-27 02:33:25.821247 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.822224 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.822224 [Info.][Config Main]: Load settings:Movie Post Processing
2007-05-27 02:33:25.823200 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.903273 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.903273 [Info.][Config Main]: Load settings:Movie Database
2007-05-27 02:33:25.904250 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.908156 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.909132 [Info.][Config Main]: Load settings:Movie Views
2007-05-27 02:33:25.909132 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.909132 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.909132 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.909132 [Info.][Config Main]: Load settings:Music
2007-05-27 02:33:25.910109 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.933545 [Info.][Config Main]: Load settings:Music Folders
2007-05-27 02:33:25.933545 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.951122 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.951122 [Info.][Config Main]: Load settings:Music Database
2007-05-27 02:33:25.951122 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.953075 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.953075 [Info.][Config Main]: Load settings:Music Extensions
2007-05-27 02:33:25.953075 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.954051 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.955028 [Info.][Config Main]: Load settings:Music Views
2007-05-27 02:33:25.955028 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.955028 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.955028 [Info.][Config Main]: Load settings:Music Import
2007-05-27 02:33:25.956004 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.964793 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.964793 [Info.][Config Main]: Load settings:Music Sort
2007-05-27 02:33:25.965769 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.978464 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.978464 [Info.][Config Main]: Load settings:Music DSP
2007-05-27 02:33:25.978464 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.991158 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.991158 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:25.992135 [Info.][Config Main]: Load settingsictures
2007-05-27 02:33:25.993111 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:25.997017 [Info.][Config Main]: Load settingsicture Folders
2007-05-27 02:33:25.997994 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.012641 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.012641 [Info.][Config Main]: Load settingsicture Extensions
2007-05-27 02:33:26.013618 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.014594 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.014594 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.014594 [Info.][Config Main]: Load settings:Radio
2007-05-27 02:33:26.014594 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.015571 [Info.][Config Main]: Load settingstations
2007-05-27 02:33:26.016547 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.021430 [Info.][Config Main]: open radiodatabase
2007-05-27 02:33:26.030218 [Info.][Config Main]: Radio database opened
2007-05-27 02:33:26.035101 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.035101 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.036077 [Info.][Config Main]: Load settings:Television
2007-05-27 02:33:26.036077 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.039983 [Info.][Config Main]: Load settings:Capture Cards
2007-05-27 02:33:26.040960 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.041936 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.042913 [Info.][Config Main]: Load settings:TV Channels
2007-05-27 02:33:26.042913 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.043889 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.043889 [Info.][Config Main]: Load settings:TV Channel Groups
2007-05-27 02:33:26.043889 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.047795 [Info.][Config Main]: opening tvdatabase
2007-05-27 02:33:26.061466 [Info.][Config Main]: tvdatabase opened
2007-05-27 02:33:26.086855 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.086855 [Info.][Config Main]: Load settingsrogram Guide
2007-05-27 02:33:26.087832 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.144469 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.145445 [Info.][Config Main]: Load settings:Recording
2007-05-27 02:33:26.145445 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.315356 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.315356 [Info.][Config Main]: Load settingsost Processing
2007-05-27 02:33:26.315356 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.366134 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.367111 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.367111 [Info.][Config Main]: Load settings:Remote
2007-05-27 02:33:26.367111 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.384688 [Info.][Config Main]: FireDTVRemote: Trying to enable FireDTV remote, but software not installed!
2007-05-27 02:33:26.386641 [Info.][Config Main]: Load settings:USBUIRT
2007-05-27 02:33:26.386641 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.388594 [Info.][Config Main]: USBUIRT: Setting configuration control values
2007-05-27 02:33:26.389570 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.389570 [Info.][Config Main]: Load settingserialUIR
2007-05-27 02:33:26.390547 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.406171 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.406171 [Info.][Config Main]: Load settings:WINLIRC
2007-05-27 02:33:26.406171 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.408124 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.409100 [Info.][Config Main]: Load settings:RedEye
2007-05-27 02:33:26.409100 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.412030 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.413006 [Info.][Config Main]: Load settingsirect Input
2007-05-27 02:33:26.413006 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.413006 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.413983 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.413983 [Info.][Config Main]: Load settingsecoder Filters
2007-05-27 02:33:26.413983 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.414959 [Info.][Config Main]: Load settings:MPA Decoder
2007-05-27 02:33:26.414959 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.418865 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.418865 [Info.][Config Main]: Load settingsScaler Audio Decoder
2007-05-27 02:33:26.418865 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.420818 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.421795 [Info.][Config Main]: Load settings:MPV Decoder
2007-05-27 02:33:26.421795 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.424724 [Info.][Config Main]: Registry Key not found: Software\Gabest\Filters\MPEG Video Decoder
2007-05-27 02:33:26.424724 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.424724 [Info.][Config Main]: Load settingsScaler Video Decoder
2007-05-27 02:33:26.424724 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.427654 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.427654 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.428630 [Info.][Config Main]: Load settings:Weather
2007-05-27 02:33:26.428630 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.431560 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.432536 [Info.][Config Main]: Load settingslugins
2007-05-27 02:33:26.432536 [Info.][Config Main]: LoadSectionSettings()
2007-05-27 02:33:26.434489 [Info.][Config Main]: LoadSectionSettings() done
2007-05-27 02:33:26.434489 [Info.][Config Main]: Load settings done
2007-05-27 02:33:30.746713 [Info.][Config Main]: device:WinTV Nova-T Stick DVB-T Capture (Dev1 Path0) iddevicenp:\\?\usb#vid_2040&pid_7050#4027524484#{fd0a5af4-b41d-11d2-9c95-00c04f7971e0}\wintv nova-t stick dvb-t capture (dev1 path0)
2007-05-27 02:33:33.436971 [Info.][2]: dbs:close:TVDatabaseV21.db3
2007-05-27 02:33:33.437947 [Info.][2]: dbs:close:RadioDatabase4.db3
2007-05-27 02:33:33.458454 [Info.][2]: dbs:close:MusicDatabaseV7.db3
-----------------

Hello, sorry if I have spammed the wrong information at the start of this post but I am a complete newbie when it comes to Media Portal and DVB-T.

I have a Laptop with a Hauppauge Nova-T USB Stick connected and the bog standard WinTV2000 software and drivers installed.

I have tried to use Media Portal but I cannot get it to detect my card at the configuration stage.

I have read other threads with similar problems, but I don't understand what they have done to resolve the problem.

They mention something about a graph and then start making changes to settings.

I'd be most grateful if someone could help me resolve this issue, in an easy to follow step by step guide.

I know that my USB Stick is supported, so I should be able to use Media Portal without any issues.

I appreciate any help!

 

[Paranoid Delusion]

The problem comes in from when it says supported that is correct until the manufacturer makes a change, look under device manager\sounds, video and game controllers identify your TV card and right click on properties then select from the details drop down panel hardware ID, this is the name\moniker of your TV card that MP is looking for.

using something like XML marker (free) search for your TV card and make sure its ID matches that in the CaptureCardDefinitions.xml.

I trust you are using the latest svn (download from the HOMEPAGE) as this will give you the latest card updates anyway and make sure you have the latest drivers 34a1 from here http://www.hauppauge.co.uk/pages/support/support_new_xpvista.html