New Zealand
EDIT: 23-May-10: This has now been fixed in Build 1705 (14-May-10).
EDIT 8-April-10: This has now been confirmed by Cyberlink as being a bug in PowerDVD 10. This will affect anyone who uses the command line to play a ripped DVD - this includes using the Windows Explorer "Open With..." right click, and people using PDVD as an External Player in Mediaportal. I will try and remember to update this post/remove this line when the bug is resolved.
Hi,
Due to some DVD playback issues within Media Portal I've recently switched to using PowerDVD 9 as an external player for DVD. Using Intelliremote I've mapped the Stop button and Return button to Alt+F4 so I can seamlessly close PowerDVD and return to MediaPortal. This was working very well until 2 days ago, when I decided to upgrade to PowerDVD 10. Now whenever I open a DVD I get an error message telling me "No disk in drive x:" and then it just sits at the default skin.
I believe this is a bug in PowerDVD 10, that when a VIDEO_TS.IFO file is passed in through the command line it mistakingly thinks it is playing a DVD and looks for the disk in the drive.
I've logged a job with Cyberlink support, I will post my progress here so people can monitor. I'm guessing this will be a show stopper for many people switching to PowerDVD 10.
Cheers,
Jon.
Me to Cyberlink:
I've just purchased PowerDVD 10 and I'm having problems getting it to playback DVD's stored on my harddrive. I use MediaPortal (home theatre software) which when I select a movie it calls "PowerDvd10.exe D:\pathtoDVD\VIDEO_TS\VIDEO_TS.IFO" under all previous versions of PowerDVD this worked fine. Under PowerDVD 10 I get an error saying "No disk in drive x:" (where x is the drive letter of my Blu-Ray player). When I click OK, nothing happens. I see the same behaviour if I double click the VIDEO_TS.IFO file in Windows Explorer. Can you please tell me how I can work around this as PowerDVD is useless to me with this restriction?
Thanks,
Jon Edney.
Cyberlink to Me:
Dear Jonathan,
Thank you for writing back.
I understand that you are getting "no disc in drive" error message while playing DVD files in the PowerDVD 10 software.
The issue that you are facing can be caused by one of the following factors :
(1) DVD-ROM issue
(2) DVD title issue
(3) PowerDVD software issue
Please kindly try the following actions to verify the possible cause of the problem :
(1) Make sure you're using a DVD-ROM drive, instead of CD-ROM drive for playback of DVD discs.
(2) Use "Disc mode" to play a general commercial DVD title, and then try different discs to see whether the same error message occurs.
In addition, please open "Windows Explorer", check in the drive where the DVD disc was inserted, and see whether the files on the disc can be recognized correctly with valid formats, and also with a file size rather than "0". If you have multiple drives, please make sure that the drive in which disc is inserted is selected under " select source" in PowerDVD.
(3) If the same problem remains, please visit your DVD-ROM manufacturer's official website to update the firmware for your DVD-ROM model.
(4) Upgrade to latest version of DirectX.
(5) If the actions above did not succeed in resolving the problem, then please follow the steps below to uninstall PowerDVD and then re-install it :
(a) Start --> Programs --> Cyberlink Power DVD (select to "uninstall" it)
(b) Start --> Run (key in "regedit") --> HKEY_Current_User --> Software --> Cyberlink --> delete "PowerDVD" & "PDVD" folders.
(c) Start --> Run (key in "regedit") --> HKEY_Local_Machine --> Software --> Cyberlink --> delete "PowerDVD" & "PDVD" folders.
(d) Search and delete folder named Cyberlink and PowerDVD, if exists. Restart your system.
(e) Re-install PowerDVD.
(6) To avoid any compatibility issues, please close all other software and utility applications including virus scans, screen saver and instant messaging software before you launch PowerDVD.
(7) Try using other DVD titles using PowerDVD and Windows Media Player (separately).
(8) Also try to play media files from the local hard disk drive using the PowerDVD software.
If the issue still persists, please let us know the results (whether you are able to play other DVDs and are you able to play the problem DVDs using Windows Media Player and also whether you are able to play movie files of the local hard disk drive using the PowerDVD software.)
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:
Me to Cyberlink:
Thank you for your quick reply, however I would respectfully draw your attention back to my initial query: "I've just purchased PowerDVD 10 and I'm having problems getting it to playback DVD's stored on my harddrive."
I believe what I am experiencing is a bug in PowerDVD 10 where you cannot open PowerDVD using the commandline like previous versions have supported. It should be possible (and is possible in Version 7, 8 and 9 of PowerDVD to open a DVD which has been copied to the harddrive). This used to be achieved by running PowerDVD9.exe followed by the name of the VIDEO_TS.INF file. This no longer works, and instead asks for a DVD to be inserted in the DVD drive. I do not require a DVD - all the files are on the harddrive.
I can play this DVD by switching to Video mode in PowerDVD 10, selecting the folder the DVD has been ripped to and pressing the Play button, so there is no issue with my DVD files or compatibility with PowerDVD.
It is simply a bug in PowerDVD 10; if you open PowerDVD and pass in a VIDEO_TS.IFO file to play then you are incorrectly told "No disk inserted". Can this please be escaled to your software engineering team?
Thanks,
Jon.
EDIT 8-April-10: This has now been confirmed by Cyberlink as being a bug in PowerDVD 10. This will affect anyone who uses the command line to play a ripped DVD - this includes using the Windows Explorer "Open With..." right click, and people using PDVD as an External Player in Mediaportal. I will try and remember to update this post/remove this line when the bug is resolved.
Hi,
Due to some DVD playback issues within Media Portal I've recently switched to using PowerDVD 9 as an external player for DVD. Using Intelliremote I've mapped the Stop button and Return button to Alt+F4 so I can seamlessly close PowerDVD and return to MediaPortal. This was working very well until 2 days ago, when I decided to upgrade to PowerDVD 10. Now whenever I open a DVD I get an error message telling me "No disk in drive x:" and then it just sits at the default skin.
I believe this is a bug in PowerDVD 10, that when a VIDEO_TS.IFO file is passed in through the command line it mistakingly thinks it is playing a DVD and looks for the disk in the drive.
I've logged a job with Cyberlink support, I will post my progress here so people can monitor. I'm guessing this will be a show stopper for many people switching to PowerDVD 10.
Cheers,
Jon.
Me to Cyberlink:
I've just purchased PowerDVD 10 and I'm having problems getting it to playback DVD's stored on my harddrive. I use MediaPortal (home theatre software) which when I select a movie it calls "PowerDvd10.exe D:\pathtoDVD\VIDEO_TS\VIDEO_TS.IFO" under all previous versions of PowerDVD this worked fine. Under PowerDVD 10 I get an error saying "No disk in drive x:" (where x is the drive letter of my Blu-Ray player). When I click OK, nothing happens. I see the same behaviour if I double click the VIDEO_TS.IFO file in Windows Explorer. Can you please tell me how I can work around this as PowerDVD is useless to me with this restriction?
Thanks,
Jon Edney.
Cyberlink to Me:
Dear Jonathan,
Thank you for writing back.
I understand that you are getting "no disc in drive" error message while playing DVD files in the PowerDVD 10 software.
The issue that you are facing can be caused by one of the following factors :
(1) DVD-ROM issue
(2) DVD title issue
(3) PowerDVD software issue
Please kindly try the following actions to verify the possible cause of the problem :
(1) Make sure you're using a DVD-ROM drive, instead of CD-ROM drive for playback of DVD discs.
(2) Use "Disc mode" to play a general commercial DVD title, and then try different discs to see whether the same error message occurs.
In addition, please open "Windows Explorer", check in the drive where the DVD disc was inserted, and see whether the files on the disc can be recognized correctly with valid formats, and also with a file size rather than "0". If you have multiple drives, please make sure that the drive in which disc is inserted is selected under " select source" in PowerDVD.
(3) If the same problem remains, please visit your DVD-ROM manufacturer's official website to update the firmware for your DVD-ROM model.
(4) Upgrade to latest version of DirectX.
(5) If the actions above did not succeed in resolving the problem, then please follow the steps below to uninstall PowerDVD and then re-install it :
(a) Start --> Programs --> Cyberlink Power DVD (select to "uninstall" it)
(b) Start --> Run (key in "regedit") --> HKEY_Current_User --> Software --> Cyberlink --> delete "PowerDVD" & "PDVD" folders.
(c) Start --> Run (key in "regedit") --> HKEY_Local_Machine --> Software --> Cyberlink --> delete "PowerDVD" & "PDVD" folders.
(d) Search and delete folder named Cyberlink and PowerDVD, if exists. Restart your system.
(e) Re-install PowerDVD.
(6) To avoid any compatibility issues, please close all other software and utility applications including virus scans, screen saver and instant messaging software before you launch PowerDVD.
(7) Try using other DVD titles using PowerDVD and Windows Media Player (separately).
(8) Also try to play media files from the local hard disk drive using the PowerDVD software.
If the issue still persists, please let us know the results (whether you are able to play other DVDs and are you able to play the problem DVDs using Windows Media Player and also whether you are able to play movie files of the local hard disk drive using the PowerDVD software.)
Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:
Me to Cyberlink:
Thank you for your quick reply, however I would respectfully draw your attention back to my initial query: "I've just purchased PowerDVD 10 and I'm having problems getting it to playback DVD's stored on my harddrive."
I believe what I am experiencing is a bug in PowerDVD 10 where you cannot open PowerDVD using the commandline like previous versions have supported. It should be possible (and is possible in Version 7, 8 and 9 of PowerDVD to open a DVD which has been copied to the harddrive). This used to be achieved by running PowerDVD9.exe followed by the name of the VIDEO_TS.INF file. This no longer works, and instead asks for a DVD to be inserted in the DVD drive. I do not require a DVD - all the files are on the harddrive.
I can play this DVD by switching to Video mode in PowerDVD 10, selecting the folder the DVD has been ripped to and pressing the Play button, so there is no issue with my DVD files or compatibility with PowerDVD.
It is simply a bug in PowerDVD 10; if you open PowerDVD and pass in a VIDEO_TS.IFO file to play then you are incorrectly told "No disk inserted". Can this please be escaled to your software engineering team?
Thanks,
Jon.
