READ THIS: Template for General Support posts (1 Viewer)

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Retired Team Member
  • Premium Supporter
  • July 28, 2004
    Home Country
    New Zealand New Zealand

    Use this template or your post might be deleted without a warning!

    Please copy and paste this template into your new support request for faster response.
    Pay special attention to the synopsis field, and be sure to include as many details as possible.

    Zyphrax created a very nice tool to gather all needed information and prepare the template.
    You can download it here


    Area: Media Portal Program / Media Portal Documentation / Media Portal Skin / Plugins / Other
    MP Version: the version you use
    Skin: the skin you use
    Windows Version: your windows version incl. service packs
    CPU Type: manufacturer and speed
    Memory: amount and type
    Motherboard Chipset: manufacturer and model
    Video Card: manufacturer and model
    Video Card Driver: driver version you used for testing
    Video Card Resolution: your desktop resolution
    Video Codec Type & Version: video codec you used for testing
    Audio Codec Type & Version: audio codec you used for testing
    TV Card: type of TV card, manufacturer and model
    TV Card Type: software / hardware / DVB
    TV Card Driver: driver version you used for testing
    Log: after you encountered the issue. open and copy "/log/MediaPortal.log" paste it here. then add the link to your post
    Optional References: any reference

    Synopsis: Enter the details of your problem here
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