SetupTv has a problem (1 Viewer)

[TeamBKI]

Hello,

I installed MediaPortal and it worked out just fine.
Then i changed TV Card from DVB-S to DVB-T (this shouldnt be of concern).

After reinstalling Windows I installed MediaPortal but with an Error occuring during the installation.
The Message is in German and translated it should mean something like : SetupTV has detected an error and had to shut down. (then you're asked weather or not you want to send the Error Message)



I tryed over and over.
Since the OS is fresh and has just the drivers along with NetFramework3.5,DirectX and a Backup Imaging Tool.

By the way: It doesnt work with any of the 2 SQL Servers.
Since the Server is unreachable the TV Service could not be started.

In Services i couldnt start the TVService because of some dependency problems.



Id be forever greatful if we could solve this problem.

MediaPortal Version: 1.1.2
MediaPortal Skin: Standart
Windows Version: XP Prof 32Bit SP3
CPU Type: AMD Athlon64 X2 4800+ (2 x 2.5GHz)
HDD: Samsung HD-502HJ (500GB)
Memory: Aeneon 2x 1GB DDR-2 800
Motherboard: Gigabyte – MA78GM-S2H
Video Card: Gigabyte ATI Radeon HD 4550
Video Card Driver: 8.561.0.0
Sound Card: Onboard Realtek High Definition Audio
Sound Card AC3: ---
Sound Card Driver: 5.10.0.6167
1. TV Card: Terratec Cinergy-TStickRC MKII
1. TV Card Type: DVB-T
1. TV Card Driver: 8.8.18.1
MPEG2 Video Codec:
MPEG2 Audio Codec:
h.264 Video Codec:
Satelite/CableTV Provider: ---
HTPC Case: ---
Cooling: Fan
Power Supply: LC Power 5450 V2.2 450Watt
Remote: Terratec Cinergy (Stick)
TV: PC
TV - HTPC Connection: ---

 

[aunghtain]

I'm having the same issue. I installed MP and all went well. Then, I had to remove it and reinstalled it due to some video codec issues. Now, setupTV.exe would crash during installation.

 

[mm1352000]

Hi aunghtain

We are unable to guess the cause of such problems without logs so *please* post logs as *required* by our support thread rules. Support threads without logs can be ignored or deleted. In this case use the watchdog with option 3:

1. Find the "debug mode" link in the "Team MediaPortal" folder in your start menu.
2. Start it.
3. Select "option 3" export all currently present logs.
4. Click "proceed" - this will trigger the watchdog to create a zip file on your desktop.
5. Post the zip file here.

This should take only a few minutes so there is no excuse, and if you get stuck or don't know how to add an attachment then you can check the watchdog documentation in our wiki -->here<--.

mm

 

[aunghtain]

I do not have Watchdog as I only installed TV server this time.

Here's installation log from C:\ProgramData\Team MediaPortal\MediaPortal TV Server\log\install_1.2.1.0_2011-10-08_17-30-45.

[ INFO] MediaPortal TV Server / Client installation
[ INFO] Logging started: 08.10.2011 17:30:27
[ INFO] installer version: 1.2.1.0
[ INFO] ============================================================================================
[ DEBUG ] FUNCTION .onInit
[ DEBUG ] commandline parameters: /S /noClient /DeployMode /DeploySql:mysql /DeployPwd:MediaPortal
[ INFO] No TVServer/Client installation found: _var will be empty
[ DEBUG ] FUNCTION .onSelChange
[ INFO] Prepare installation...
[ DEBUG ] SecPrepare: DeployMode = 1 | UpdateMode = 0
[ INFO] RenameDirectory: Old path: C:\Program Files (x86)\Team MediaPortal\MediaPortal TV Server
[ INFO] RenameDirectory: New path: C:\Program Files (x86)\Team MediaPortal\MediaPortal TV Server_BACKUP_10-08_17-30
[ INFO] RenameDirectory: Directory exists. Trying to remove if empty.
[ INFO] RenameDirectory: Directory does not exist anymore. No need to rename: C:\Program Files (x86)\Team MediaPortal\MediaPortal TV Server
[ INFO] RenameDirectory: Old path: C:\ProgramData\Team MediaPortal\MediaPortal TV Server
[ INFO] RenameDirectory: New path: C:\ProgramData\Team MediaPortal\MediaPortal TV Server_BACKUP_10-08_17-30
[ INFO] RenameDirectory: Directory does not exist. No need to rename: C:\ProgramData\Team MediaPortal\MediaPortal TV Server
[ INFO] Installing MediaPortal TV Server...
[ INFO] Terminating processes ...
[ INFO] StopService: TVservice
[ INFO] StopService: TVservice is already stopped.
[ INFO] KillProcess: SetupTv.exe
[ INFO] KillProcess: SetupTv.exe is not running.
[ INFO] filter registration...
[ INFO] Installing TVService
[ INFO] Finished Installing TVService
[ INFO] Doing post installation stuff...
[ INFO] Setting AccessRights to ProgramData dir and reg keys
[ INFO] Starting SetupTv.exe --DeployMode --DeploySql:mysql --DeployPwd:MediaPortal...
[ DEBUG ] FUNCTION .onInstSuccess
[ INFO] ============================================================================================
[ INFO] Logging stopped: 08.10.2011 17:30:45
[ INFO] installer version: 1.2.1.0
[ INFO] MediaPortal TV Server / Client installation

Here's tv log from C:\ProgramData\Team MediaPortal\MediaPortal TV Server\log\tv


2011-10-08 17:30:38.052734 [SetupTv(1)]: ---- started in Deploy mode ----
2011-10-08 17:30:38.059570 [SetupTv(1)]: ---- SetupTv v1.2.1.0 is starting up on Windows 2008 R2 ( Service Pack 1 ) [6.1.7601.65536]
2011-10-08 17:30:38.062500 [SetupTv(1)]: *******************************************
2011-10-08 17:30:38.062500 [SetupTv(1)]: * WARNING, OS not officially supported *
2011-10-08 17:30:38.062500 [SetupTv(1)]: *******************************************
2011-10-08 17:30:41.173828 [SetupTv(1)]: ---- check connection with database ----
2011-10-08 21:25:09.756835 [SetupTv(1)]: ---- SetupTv v1.2.1.0 is starting up on Windows 2008 R2 ( Service Pack 1 ) [6.1.7601.65536]
2011-10-08 21:25:09.776367 [SetupTv(1)]: *******************************************
2011-10-08 21:25:09.776367 [SetupTv(1)]: * WARNING, OS not officially supported *
2011-10-08 21:25:09.777343 [SetupTv(1)]: *******************************************
2011-10-08 21:25:10.704101 [SetupTv(1)]: ---- check connection with database ----

Please note that I'm using windows 2008R2. I know that this is not officially supported. But I was able to install it correctly the first time.

I also wanted to run setupTV.exe by itself. It never got to the point where it pops up a window for database setup.

 

[mm1352000]

Hi again

What I really wanted to see was the details from the system and application event logs. Can you please provide them.

mm

 

[TeamBKI]

Hi

Iam pretty sure that we just had our problem because of the TV Stick (Terratec Cinergy-TStickRC MKII).
We checked the Media Portal wiki (Supported TV Cards - MediaPortal Wiki) and figured out that this stick might not be compatible with Media Portal.

TeamBKI

 

[mm1352000]

Hi TeamBKI

This one?

As far as I'm aware all Terratec tuners should be supported - they have BDA drivers so they should just work. From that same wiki page:

In general the TV-Server supports

1. any DVB/ATSC card which has BDA drivers

Terratec tuners are not listed in our wiki because we only list tuners for which we support special functions like DiSEqC or CI menu display. The T Stick is not listed because it doesn't have any of those functions. In fact, many Terratec tuners are Twinhan clones so we support DiSEqC and decryption with the Cinergy C and S2 as well as the H7 etc. even though the wiki might not say that.

If you still have the tuner then you'd be welcome to post logs and I'll happily take a look.

mm

 

[aunghtain]

I received the following error when trying to export all available log files through MediaPortal Debug mode option 3.

By the way, I'm using

Media_Portal 1.2.1
Windows 2008 R2
Hauppauge WinTV HVR-1800

If you need any other info, please let me know. Thanks!

 

[mm1352000]

Hi again

This error means that you haven't created a MediaPortal configuration file yet. Open MediaPortal configuration, select beginner/advanced mode (doesn't matter), click OK, and then click OK again to close MP config. After that you can run the watchdog again without any problem.

mm

 

[aunghtain]

Thanks for the quick reply. I'm now able to generate debug log. Please find attached it. Thanks!