[Solved] Media Portal freezes completely on certain channels

Discussion in 'General Support' started by Nicoolai, July 23, 2011.

  1. Nicoolai
    • Premium Supporter

    Nicoolai MP Donator

    Joined:
    February 9, 2011
    Messages:
    84
    Likes Received:
    3
    Gender:
    Male
    Occupation:
    Software developer
    Location:
    Denmark
    Ratings:
    +3 / 0
    Home Country:
    Denmark Denmark
    Show System Specs
    MediaPortal Version: v1.1.3.0
    MediaPortal Skin: Black Glass Nova
    Windows Version: Win 7 Ultimate x64
    CPU Type: Intel i3 2100T
    HDD: WD Green
    Memory: 4gb
    Motherboard: DH67CF

    So I'm having some problems with some of my channels.
    It's all IP-TV, but about 5 of them, will completely freeze media portal, and I'll have to kill the process. It freezes as soon as I switch to the channel. Screen goes black and nothing happens. No images or sound.
    I have tried all the different codecs I had in MP, nothing changed.
    They all play fine in VLC.
    I have attached a RAR file with logs, both from TV and TV Server (it's the same machine).
    If you need any more logs, or other info, please let me know.


     
  2. Google AdSense Guest Advertisement



    to hide all adverts.
  3. Nicoolai
    • Premium Supporter

    Nicoolai MP Donator

    Joined:
    February 9, 2011
    Messages:
    84
    Likes Received:
    3
    Gender:
    Male
    Occupation:
    Software developer
    Location:
    Denmark
    Ratings:
    +3 / 0
    Home Country:
    Denmark Denmark
    Show System Specs
    Re: Media Portal freezes completely on certain channels

    I'm pretty sure I've stumbled upon a thread that sounded like this, in the past. Someone posted a patch I believe, but I can't find the thread again.

    Does noone have any ideas?
    It is 4 particular channels, that does this.
    Viasat Explorer, Viasat Nature, Viasat Golf and Cartoon Network.

    They may be more, but these are the ones i've tested.
     
  4. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

    Joined:
    September 1, 2008
    Messages:
    21,527
    Likes Received:
    4,738
    Ratings:
    +8,205 / 17
    Home Country:
    New Zealand New Zealand
    Re: Media Portal freezes completely on certain channels

    Hi Nicoolai

    First, when you post logs in the future, please use the watchdog (info -->here<--). The reason why I ask you to do that is that the watchdog disables all plugins and uses the default skin, and it also includes your MediaPortal configuration file and the system event logs (which are sometimes needed when trying to find the cause of a problem) in the zip file of logs that it creates.

    In this case, I think the cause of the issue may be related to 2 things:
    1. The skin.
    I see two exceptions, which I think are very likely related to the skin:

    I have no idea whether they are related to the problems, but having exceptions is very rarely good.

    2. I don't think your codecs have been set somehow.
    When you attempt to view the channel, I see the following entries in the log:

    Codecs should be inserted there, but they're not. Are you sure that you set the *TV* codec preferences?

    mm
     
  5. Nicoolai
    • Premium Supporter

    Nicoolai MP Donator

    Joined:
    February 9, 2011
    Messages:
    84
    Likes Received:
    3
    Gender:
    Male
    Occupation:
    Software developer
    Location:
    Denmark
    Ratings:
    +3 / 0
    Home Country:
    Denmark Denmark
    Show System Specs
    Re: Media Portal freezes completely on certain channels

    Hi,
    I was not aware of watchdog, I will test with it later today, when I get home.
    I'm sure I've set the TV codecs. All other channels work.

    But I will try to run watchdog when I get home, and visit the channels again.
    I shall return with more useful logs, or (hopefully) a working MP.
     
  6. Nicoolai
    • Premium Supporter

    Nicoolai MP Donator

    Joined:
    February 9, 2011
    Messages:
    84
    Likes Received:
    3
    Gender:
    Male
    Occupation:
    Software developer
    Location:
    Denmark
    Ratings:
    +3 / 0
    Home Country:
    Denmark Denmark
    Show System Specs
    Re: Media Portal freezes completely on certain channels

    So here's an update, with Watchdog logs.
    I started up MediaPortal on channel 3+ HD. This works fine.
    I then switched to 'Viasat Explorer', which is one of my "problem" channels, and it froze.

    I had to kill the MediaPortal.exe process after switching over.
    Codecs I have set:
    [​IMG]
    [​IMG]
     
  7. Nicoolai
    • Premium Supporter

    Nicoolai MP Donator

    Joined:
    February 9, 2011
    Messages:
    84
    Likes Received:
    3
    Gender:
    Male
    Occupation:
    Software developer
    Location:
    Denmark
    Ratings:
    +3 / 0
    Home Country:
    Denmark Denmark
    Show System Specs
    Re: Media Portal freezes completely on certain channels

    Well, by magic, my problem has been solved!
    Maybe not magic..
    I installed the SAF5 package, and now all channels are working.
     
  8. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

    Joined:
    September 1, 2008
    Messages:
    21,527
    Likes Received:
    4,738
    Ratings:
    +8,205 / 17
    Home Country:
    New Zealand New Zealand
    Hi again Nicoolai

    I'm glad to hear the problem was solved. :)
    There must have been some kind of problem with your installation of FFDShow which was fixed when you installed SAF 5.

    Best regards,
    mm
     
  9. Nicoolai
    • Premium Supporter

    Nicoolai MP Donator

    Joined:
    February 9, 2011
    Messages:
    84
    Likes Received:
    3
    Gender:
    Male
    Occupation:
    Software developer
    Location:
    Denmark
    Ratings:
    +3 / 0
    Home Country:
    Denmark Denmark
    Show System Specs
    And thank you for trying to help me.
    I can't help but feel like I've wasted your time a little.
    Atleast everything seems to work now :)
     
Loading...

Users Viewing Thread (Users: 0, Guests: 0)

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice
  • About The Project

    The vision of the MediaPortal project is to create a free open source media centre application, which supports all advanced media centre functions, and is accessible to all Windows users.

    In reaching this goal we are working every day to make sure our software is one of the best.

             

  • Support MediaPortal!

    The team works very hard to make sure the community is running the best HTPC-software. We give away MediaPortal for free but hosting and software is not for us.

    Care to support our work with a few bucks? We'd really appreciate it!