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MediaPortal 1
Development
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Support ticket generator?
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<blockquote data-quote="f0rmula" data-source="post: 103039" data-attributes="member: 18112"><p>There seems to be a lot of threads that end along the lines of "please collect logs and system information". </p><p></p><p>e.g. <a href="https://forum.team-mediaportal.com/showthread.php?t=14699" target="_blank">https://forum.team-mediaportal.com/showthread.php?t=14699</a></p><p></p><p>Would a support ticket generator be useful? I was thinking it could inspect the system information (which includes USB devices, PCI devices etc.), go off and collect logs, and do all the donkey work. A user could then just attach a single file to a thread/bug report which would contain all of the commonly requested info.</p><p></p><p>What do people think, specifically developers or support people?</p><p></p><p>James</p></blockquote><p></p>
[QUOTE="f0rmula, post: 103039, member: 18112"] There seems to be a lot of threads that end along the lines of "please collect logs and system information". e.g. [url]https://forum.team-mediaportal.com/showthread.php?t=14699[/url] Would a support ticket generator be useful? I was thinking it could inspect the system information (which includes USB devices, PCI devices etc.), go off and collect logs, and do all the donkey work. A user could then just attach a single file to a thread/bug report which would contain all of the commonly requested info. What do people think, specifically developers or support people? James [/QUOTE]
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