Reply to thread

Message

<blockquote data-quote="macmr" data-source="post: 1194512" data-attributes="member: 115062">Ok after some testing with TBS using some fault finding drivers did not provide any clues I took it upon myself to try a hardware changeEven though TBS consistently said that they did not have any motherboard compatibility issues I decided to move the card from the PCIe x1 slot (which they say will work) to the PCIe x16 slot. This fixed the problem and it has not crashed for a few weeks so I am confident that all is goodAfter letting TBS know what I did this is their reply&quot;our hardware engineer think it should has a relationship with your power supply. x16 slot get more large voltage than x1. Generally, X1 voltage is sufficient for our card, maybe different power supply that we haven't tested. indeed, we don't have a list that motherboard compatibility until now, because in the end we found all&quot;motherboard compatibility&quot; issues are systems or power problem&quot;So even though they said that there are no compatibilty problems they now say that &quot;in the end we found all motherboard compatibility issues are systems or power problem&quot;Mmm maybe they could have pointed that out in the first place instead of wasting weeks on trying other things?</blockquote>

[QUOTE="macmr, post: 1194512, member: 115062"] Ok after some testing with TBS using some fault finding drivers did not provide any clues I took it upon myself to try a hardware change Even though TBS consistently said that they did not have any motherboard compatibility issues I decided to move the card from the PCIe x1 slot (which they say will work) to the PCIe x16 slot. This fixed the problem and it has not crashed for a few weeks so I am confident that all is good After letting TBS know what I did this is their reply "our hardware engineer think it should has a relationship with your power supply. x16 slot get more large voltage than x1. Generally, X1 voltage is sufficient for our card, maybe different power supply that we haven't tested. indeed, we don't have a list that motherboard compatibility until now, because in the end we found all"motherboard compatibility" issues are systems or power problem" So even though they said that there are no compatibilty problems they now say that "in the end we found all motherboard compatibility issues are systems or power problem" Mmm maybe they could have pointed that out in the first place instead of wasting weeks on trying other things? [/QUOTE]

Verification