Unable to play: 2.0 Stream (1 Viewer)

[ozzieal]

Firstly what a GREAT product. Well done to everyone. I have installed this on a new 64bit windows 7 ultimate OS. It works fine on the new HTPC
But a few days ago it just stopped working via the client version I was streaming via my laptop running windows 7 home 64bit i.e. it had been working fine...

No config changes have been made to anything at any level OS patches the lot. Everything still works via the HTPC its just the remote viewing client which can't play recorded shows or view live channels on my laptop. No additional software has been loaded. absolutely zero changes to the environment. All MP versions are current as this is a complete vanila build at H/ware level as well.

I can logon to the HTPC remotely at a OS level run the .ts files via windows... no problem...

I wondered if the HTPC IP address had changed and the client needed re pointing but I can't find this setting, only a host name and that is correct.

Any ideas appreciated, I did see another similar post, but could not see if there was a known fix for this. The issue sounded the same Thanks, Ozzieal

 

[mm1352000]

Hi and welcome ozzieal.

Sorry to hear you're having trouble. Could I get you to please post the logs from the laptop client? Using the watchdog as instructed in our wiki -->here<-- should make gathering the logs relatively painless. Just find the "debug mode" link in your start menu, start MP with option 1 (report a bug...), reproduce the problem by attempting to start live TV, close MP, then post the zip file here.

Cheers,
mm

 

[ozzieal]

Please see attached logs here as requested. I also completed the CP for other spec.

many thanks for your prompt assistance, its very professional.

It makes Bill Gates look part time...


I know he is now, but that is not the point


Thanks,

Ozzie

 

[mm1352000]

Hi again Ozzie

Cheers for the compliment.
Getting straight to the point: I believe that the problem is in receiving the stream from the server. What I see in the logs is:

2011-08-11 12:47:41.814346 [Info.][MPMain(1)]: TVHome.ViewChannelAndCheck(): View channel=ABC News 24

2011-08-11 12:47:43.862463 [Info.][MPMain(1)]: succeededucceeded TvControl.VirtualCard

2011-08-11 12:47:43.876464 [Info.][MPMain(1)]: tvhome:startplay

2011-08-11 12:47:43.886464 [Info.][MPMain(1)]: tvhome:file:C:\ProgramData\Team MediaPortal\MediaPortal TV Server\timeshiftbuffer\live2-0.ts.tsbuffer

2011-08-11 12:47:43.898465 [Warn.][MPMain(1)]: tvhome:startplay. Phase 1 - 25 ms - Done method initialization

2011-08-11 12:47:43.907465 [Info.][MPMain(1)]: tvhome:startplay:rtsp://HTPC-PC:554/stream2.0 - using rtsp mode:True

2011-08-11 12:47:43.938467 [Info.][MPMain(1)]: RefreshRateChanger.AdaptRefreshRate: 'auto refreshrate changer' disabled

2011-08-11 12:47:43.940467 [Info.][MPMain(1)]: g_Player.Play(rtsp://HTPC-PC:554/stream2.0 TV)

2011-08-11 12:47:43.961468 [Info.][MPMain(1)]: TSReaderPlayer play:rtsp://HTPC-PC:554/stream2.0 radio:False

2011-08-11 12:47:43.965469 [Info.][MPMain(1)]: TSReaderPlayer: live tv

2011-08-11 12:47:43.967469 [Info.][MPMain(1)]: TSReaderPlayer: Enabling DX9 exclusive mode

2011-08-11 12:47:43.969469 [Info.][MPMain(1)]: TSReaderPlayerlay rtsp://HTPC-PC:554/stream2.0

2011-08-11 12:47:43.978469 [Info.][MPMain(1)]: TSReaderPlayer: GetInterfaces()

2011-08-11 12:47:43.997470 [Info.][MPMain(1)]: DirectShowUtils: First try to insert new audio renderer Default DirectSound Device

2011-08-11 12:47:44.075475 [Info.][MPMain(1)]: DirectShowUtils: Found audio renderer

2011-08-11 12:47:44.091476 [Info.][MPMain(1)]: TSReaderPlayer: Add TsReader to graph

2011-08-11 12:47:44.093476 [Info.][MPMain(1)]: TSReaderPlayer: Open file: rtsp://HTPC-PC:554/stream2.0

2011-08-11 12:47:44.441496 [Info.][MPMain(1)]: TSReaderPlayer: Failed to open file:rtsp://HTPC-PC:554/stream2.0 :0x80004005

So I can tell from the first bit (highlighted) that your TV Server successfully tunes the channel. MediaPortal then works out that the stream is an RTSP TV stream available at rtsp://HTPC-PC:554/stream2.0 and attempts to start playing. That's when the problem happens (highlighted). According to the TsReader logs:

11-08-2011 12:48:00.058 [adc]open rtsp:rtsp://HTPC-PC:554/212B6E5F

11-08-2011 12:48:00.060 [adc]CRTSPClient::OpenStream()

11-08-2011 12:48:00.062 [adc]CRTSPClient::getSDPDescriptionFromURL()

11-08-2011 12:48:00.070 [adc]Failed to get a SDP description from URL rtsp://HTPC-PC:554/212B6E5F Failed to read response: No error

(Ignore the fact that the URLs are different - that is just because the TsReader logs are for when you tried to play the recording.)

Without having any further information I would say that there is a firewall issue. I acknowledge that you've said that you haven't changed any settings. In the interests of solving the problem, could you check a few things:
1. The Windows firewall (and any other firewalls) on your TV Server should be configured to allow MediaPortal/TV Server to use both the public *and* private ports.
2. The Windows firewall (and any other firewalls on your laptop should also be configured to allow MediaPortal to use both the public *and* private ports.

If those settings are okay (or if setting them correctly doesn't make any difference), the next thing to do would be to try to view the TV Server streams with other software. VLC is probably the easiest as it is free and doesn't require any configuration.
1. Install the latest version of VLC on the laptop.
2. Start timeshifting on any channel using the "manual control" section in TV Server configuration.
3. Use the TV Server "streaming server" section to figure out the URL to use in VLC. The address will be rtsp://HTPC-PC:554/<text listed in the "stream" column, something like "stream2.0">.
4. Start VLC and attempt to view the stream. Off the top of my head I think you go file -> open URL, enter the address/URL from step 3 and then go play.

Let me know how you get on with those two things.

mm