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Thx, but still not good.  I have now created an account called admin with password admin on the server.  logged in as admin,  Set service account to log onto using admin/admin.  i can browse the NAS server via the server/my laptop/tablet.  I am able to view the music and video files (and play them!) via explorer.  But still says Stream failed as soon as I try and play a movie.  What other permissions are they?

thanks

JC