why I can´t delete films with Mediaportal?

Discussion in 'General Support' started by pe1976, May 7, 2013.

  1. pe1976

    pe1976 New Member

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    Hello, I have windows 7 ultimate 32 bits, mediaportal 1.3.0., and SAF 6.
    I use the skin titan, and enabled the File Menu in the MediaPortal interface.
    Once you have enabled the File menu, I can Manage Folders and Files within MediaPortal, so in Mediaportal I can acces to the file menu, and I can choose "delete", but it doesn´t work, nothing, no delete, no error message.
    When I instaled Mediaportal, at the end, Mediaportal says: "you have not enabled windows aero", could be this the problem?
    It could be necesary other components like Microsoft netframeword, java, flash or other things? I only instaled windows 7 ultimate 32 bits, mediaportal 1.3.0. and saf 6, nothing else.
    Please, help me!


     
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  3. mbuzina
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    mbuzina Retired Team Member

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    Please provide some debugging logs - otherwise it is guesswork.
     
  4. pe1976

    pe1976 New Member

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    there is not debugging logs.. simply you choose delete and the menu disappear, and the film doesn´t disappear.
    I have got the films in a shared folder, it could be the problem?
    Thank you!
     
  5. mbuzina
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    mbuzina Retired Team Member

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    @pe1976, the debugging logs is something you should make and post here. Start MP by using the "Media Portal Debug Mode" short cut in the start menu. Select option 1 (or 2 if you need a plugin), reproduce the problem & exit MP. Then a zip file with all your logs will be created on your desktop, which you can upload here.
     
  6. pe1976

    pe1976 New Member

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    Ok mbuzina, I will try this afternoon.
    Thanks.
     
  7. pe1976

    pe1976 New Member

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    googlembuzina, the folder wasn´t shared.
    This is the zip with the logs.
    Please, help me!! Mediaportal is wonderful, but I need to be able to delete files!
    Thank you very much, my friend.
     
  8. mbuzina
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    mbuzina Retired Team Member

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    Media Portal logs an Access error in deleting the file: Acceso denegado a la ruta de acceso 'D:\PELICULAS\Cristiada.avi'. It looks like the user that is connecting to the shares does not have the right to delete. Can you delete from Explorer using the same account?
     
  9. pe1976

    pe1976 New Member

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    solved! the folder was in "only read" mode.
    and the permissions wasn't "Total Control"
    thank you very much.
     
  10. pe1976

    pe1976 New Member

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    pd: great job the mediaportal, I love it.
     
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