Client Crashes on channel selection (1 Viewer)

gonzo90017

Portal Pro
September 3, 2012
238
26
21
United States of America United States of America
TV Playback works fine on my tv server.

Client is another story. I go to the client pc. Select a channel from the TV Guide. Click Enter and Mediaportal crashes.[DOUBLEPOST=1445541147][/DOUBLEPOST]I decided to reboot the client pc to see if that would fix it and it did. Hope this helps someone else. ;)
 
Last edited:

mm1352000

Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
    8,218
    New Zealand New Zealand
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    I'd be happy to try to help. :)
    Please post fresh log files (Watchdog option 3 on the client) and specify the date/time when the problem occurred.
     

    mm1352000

    Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
    8,218
    New Zealand New Zealand
    Country flag
    Actually, looking at your older "Client Logs.zip" (which I previously thought wasn't collected with the watchdog - sorry should have checked)...

    The first port of call for debugging crashes in any Windows application is the Windows application event log. In your case it shows:
    [collapse]"10/22/2015 11:35:46 AM";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: exception code c0000005, exception address 628B96D7
    ";"1026"
    "10/22/2015 11:35:46 AM";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.9.0.0, time stamp: 0x54168047 Faulting module name: nvd3dum.dll, version: 9.18.13.4052, time stamp: 0x53b44304 Exception code: 0xc0000005 Fault offset: 0x007596d7 Faulting process id: 0x361c Faulting application start time: 0x01d10cf86e41bd8d Faulting application path: C:\Program Files\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\SYSTEM32\nvd3dum.dll Report Id: b5128540-78eb-11e5-979f-00158331f009 Faulting package full name: Faulting package-relative application ID: ";"1000"
    "10/22/2015 11:35:52 AM";"Windows Error Reporting";"(0)";"Information";"Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.9.0.0 P3: 54168047 P4: nvd3dum.dll P5: 9.18.13.4052 P6: 53b44304 P7: c0000005 P8: 007596d7 P9: P10: Attached files: These files may be available here: C:\Users\Rodrigo\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_2765cb83bb7db94daba31c57889ae8579e8662_ee23e365_02aeca31 Analysis symbol: Rechecking for solution: 0 Report Id: b5128540-78eb-11e5-979f-00158331f009 Report Status: 2048 Hashed bucket: ";"1001"[/collapse]

    Exception code c0000005 is an access violation exception. Quite common for memory related bugs.
    Note the faulting module name. That is typically the source of the problem. In this case it is nvd3dum.dll, which is part of the NVidia GPU driver. This is consistent with the fact that you reported the crashes occur when you try to view TV.

    In short: I reckon you have a problem with your GPU (video card) driver. Did you update it recently? If yes, that's the problem. If not, try updating it.
     

    gonzo90017

    Portal Pro
    September 3, 2012
    238
    26
    21
    United States of America United States of America
    I decided to check Windows Update to see if there was an update for my Nvidia card. There was so I updated it and all seems to be working now.

    The weird thing is that this same client pc had been working fine with that very card and drivers before I updated to 1.12. Since I was having some issues I downgraded back to 1.9 (clean install). That is when I started having the error. Anyways it's working now.
     

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