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<blockquote data-quote="RoChess" data-source="post: 1172207" data-attributes="member: 18896"><p>[USER=156724]@Dr Forinor[/USER] unless a developer can reproduce the problem you are having, they will NEVER be able to fix it.</p><p></p><p>That is why log files exist, because they 'can' contain everything a developer needs to see at a technical level what took place. I stress 'can', because the log-level needs to be at least at debug level for all the data to be present, and sometimes extra log files are needed (there is a very nice MediaPortal wiki article on how to generate all the log files a plugin developer needs, as you have to ensure the error is reproduced as well to generate the right log entries).</p><p></p><p>It also sometimes helps to make screenshots demonstrating the exact steps you took, because there are many areas one could add or modify genres, and perhaps the problem is as simple as you editing the wrong area, or forgetting a step to properly 'save' the changes.</p></blockquote><p></p>
[QUOTE="RoChess, post: 1172207, member: 18896"] [USER=156724]@Dr Forinor[/USER] unless a developer can reproduce the problem you are having, they will NEVER be able to fix it. That is why log files exist, because they 'can' contain everything a developer needs to see at a technical level what took place. I stress 'can', because the log-level needs to be at least at debug level for all the data to be present, and sometimes extra log files are needed (there is a very nice MediaPortal wiki article on how to generate all the log files a plugin developer needs, as you have to ensure the error is reproduced as well to generate the right log entries). It also sometimes helps to make screenshots demonstrating the exact steps you took, because there are many areas one could add or modify genres, and perhaps the problem is as simple as you editing the wrong area, or forgetting a step to properly 'save' the changes. [/QUOTE]
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