Hauppauge PVR-USB2 remote causing HCWhelper to crash (1 Viewer)

[Cronos]

Area: Media Portal Program
MediaPortal Version: 0.2.0.2 (2006-07-22)
MediaPortal Skin: MCE
Windows Version: Windows XP (SP2)
.NET CLR Version: 2.0.50727
DirectX Version: 4.09.00.0904 (9.0c)
Audio Codec: InterVideo NonCSS Audio Decoder for Hauppauge
Video Codec: InterVideo NonCSS Video Decoder for Hauppauge
CPU Type: Intel Pentium 4 - 2.53GHz
Memory: 503 MB
Motherboard: EZ65 (AOpen)
TV Card Model: WinTV PVR-USB2
TV Card Type: Hardware
TV Card Driver: 2.2.73.23178 (IR:2.50.24040)
Video Card Model: Intel(r) 82865g Graphics Controller (64 MB)
Video Card Driver: -
Video Card Resolution: 1024x768
Video Render Type: -
Audio Card Model: Realtek AC'97 Audio
Audio Card Driver: -
Synopsis::

As long as I don't send my MediaPC to hibernate, everything works fine.
However, after waking up from Hibernation, my Hauppauge remote (45 keys) doesn't work anymore. When closing MP, HCWhelper crashes (MsgBox "...has encountered a problem and has to be closed"). After that, restarting MP does not bring the IR back to life. I am then unable to restart the Hauppauge IR tool either, no error, it simply wouldn't load or show up in the tray.
If I then restart the computer, WinXP device manager shows an "!" for the Hauppauge USB device. Unplugging and reconnecting the PVR solves the problem. The "!" then disappears and IR tool as well as MP work again with the remote after this procedure.

I spent quite some time looking for a cure for this error, so any help would be strongly appreciated. :?

Regards,
Cronos

BTW, I had a very similar problem on another computer with a Hauppauge PVR-150. However, installing the latest stable patch solved the issue there.

Log:
24.07.2006 16:59:06 PowerScheduler: System powerup detected
24.07.2006 16:59:06 PowerScheduler: version 0.3
24.07.2006 16:59:06 PowerScheduler: Settings loaded - wakeup 2, shutdown 20, mode Hibernate
24.07.2006 16:59:06 PowerScheduler: Shutdown timer activated, automatic shutdown in 20 minutes
24.07.2006 16:59:10 D3D: Resetting DX9 device
24.07.2006 16:59:10 HCW: repeat filter accepted: 2061
24.07.2006 16:59:11 Main: Resetting DX9 device
24.07.2006 16:59:11 fonts.Dispose()
24.07.2006 16:59:11 Load fonts from skin\MCE\fonts.xml
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 GUIFonts: Using right to left language: False
24.07.2006 16:59:11 fonts.InitializeDeviceObjects()
24.07.2006 16:59:11 Loaded font:debug height:12 texture:256x256 chars:[32-255] miplevels:1
24.07.2006 16:59:11 Loaded font:font10 height:13 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:11 Loaded font:font12 height:16 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:12 Loaded font:font13 height:17 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:12 Loaded font:font14 height:18 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:12 Loaded font:font16 height:21 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:12 Loaded font:font18 height:24 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:12 Loaded font:dingbats height:32 texture:1024x1024 chars:[32-256] miplevels:1
24.07.2006 16:59:12 Loaded font:font32 height:42 texture:256x256 chars:[48-59] miplevels:1
24.07.2006 16:59:12 Loaded font:font48 height:64 texture:512x512 chars:[48-59] miplevels:1
24.07.2006 16:59:12 Loaded font:font72 height:96 texture:512x512 chars:[48-59] miplevels:1
24.07.2006 16:59:12 Loaded font:fontSVT height:17 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:12 load ScreenCalibration1024x768.fs.xml
24.07.2006 16:59:12 window:MediaPortal.GUI.Home.HomeWindow deinit
24.07.2006 16:59:12 texturemanager:CleanupThumbs()
24.07.2006 16:59:12 Recorder: Disabling DX9 exclusive mode
24.07.2006 16:59:12 Main: DX exclusive mode: False
24.07.2006 16:59:12 Main: Goto windowed mode: True
24.07.2006 16:59:12 xml:skin\MCE\home.xml image id:1000 width:0 height:0 gfx:-
24.07.2006 16:59:12 window:MediaPortal.GUI.Home.HomeWindow init
24.07.2006 16:59:12 Main: Resetting DX9 device done
24.07.2006 16:59:12 Windowmanager:closing current window
24.07.2006 16:59:12 window:MediaPortal.GUI.Home.HomeWindow deinit
24.07.2006 16:59:12 texturemanager:CleanupThumbs()
24.07.2006 16:59:12 texturemanager:dispose()
24.07.2006 16:59:12 TexturePackerispose()
24.07.2006 16:59:12 TexturePacker: remove texture:199
24.07.2006 16:59:12 TexturePacker: remove texture:196
24.07.2006 16:59:12 Load key mapping from keymap.xml
24.07.2006 16:59:12 load localized strings from:language\German\strings.xml
24.07.2006 16:59:13 fonts.Dispose()
24.07.2006 16:59:13 Load fonts from skin\MCE\fonts.xml
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 GUIFonts: Using right to left language: False
24.07.2006 16:59:13 fonts.InitializeDeviceObjects()
24.07.2006 16:59:13 Loaded font:debug height:12 texture:256x256 chars:[32-255] miplevels:1
24.07.2006 16:59:13 Loaded font:font10 height:13 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:font12 height:16 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:font13 height:17 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:font14 height:18 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:font16 height:21 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:font18 height:24 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:dingbats height:32 texture:1024x1024 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Loaded font:font32 height:42 texture:256x256 chars:[48-59] miplevels:1
24.07.2006 16:59:13 Loaded font:font48 height:64 texture:512x512 chars:[48-59] miplevels:1
24.07.2006 16:59:13 Loaded font:font72 height:96 texture:512x512 chars:[48-59] miplevels:1
24.07.2006 16:59:13 Loaded font:fontSVT height:17 texture:512x512 chars:[32-256] miplevels:1
24.07.2006 16:59:13 Main: Loading MCE skin
24.07.2006 16:59:13 Main: Loading windowmanager
24.07.2006 16:59:13 load ScreenCalibration1024x768.fs.xml
24.07.2006 16:59:13 Main: Resizing windowmanager
24.07.2006 16:59:13 Main: Initializing windowmanager
24.07.2006 16:59:14 TexturePacker: Loaded skin\MCE\packedgfx20.png texture:2048x2048 miplevels:1
24.07.2006 16:59:14 TexturePacker: fontengine add texure:199
24.07.2006 16:59:14 Main: Activating windowmanager
24.07.2006 16:59:14 Recorder: Disabling DX9 exclusive mode
24.07.2006 16:59:14 Main: DX exclusive mode: False
24.07.2006 16:59:14 Main: Goto windowed mode: True
24.07.2006 16:59:14 Loading references from skin\MCE\references.xml
24.07.2006 16:59:14 original skin size:720x576
24.07.2006 16:59:14 xml:skin\MCE\home.xml image id:1000 width:0 height:0 gfx:-
24.07.2006 16:59:14 window:MediaPortal.GUI.Home.HomeWindow init
24.07.2006 16:59:14 Main: Initialized skin
24.07.2006 16:59:14 Main: DX9 size: 1024x768
24.07.2006 16:59:14 Main: Video RAM left: 37888 KByte
24.07.2006 16:59:14 Main: WM_POWERBROADCAST: 18
24.07.2006 16:59:14 Main: Windows has resumed from standby or hibernate mode to handle a requested event
24.07.2006 16:59:14 PowerScheduler: WM_POWERBROADCAST: 18
24.07.2006 16:59:14 HCWHelper: received APP|IR_START|-8590478537311182058~
24.07.2006 16:59:14 Main: WM_POWERBROADCAST: 6
24.07.2006 16:59:14 Main: Windows has resumed from critical hibernate mode
24.07.2006 16:59:14 PowerScheduler: WM_POWERBROADCAST: 6
24.07.2006 16:59:15 HCWHelper: closing driver successful
24.07.2006 16:59:15 HCWHelper: terminating external control: attempt #1
24.07.2006 16:59:16 HCWHelper: terminating external control: attempt #2
24.07.2006 16:59:17 HCWHelper: Can't open IR device - IR in use?
24.07.2006 16:59:17 HCWHelper: OnClosing
24.07.2006 16:59:17 HCWHelper: closing driver successful
24.07.2006 16:59:17 HCW: received: APP|STOP|-8590478537281338308~
24.07.2006 16:59:17 HCW: Accepted: APP|STOP|-8590478537281338308
24.07.2006 16:59:17 HCW: received STOP from HcwHelper
24.07.2006 16:59:17 HCWHelper: Shutting down
24.07.2006 16:59:41 Main: Exit requested
24.07.2006 16:59:41 Main: Stopping FrameMove
24.07.2006 16:59:41 GUIFont:texture disposing:0 debug
24.07.2006 16:59:41 GUIFont:texture disposing:1 font10
24.07.2006 16:59:41 GUIFont:texture disposing:2 font12
24.07.2006 16:59:41 GUIFont:texture disposing:3 font13
24.07.2006 16:59:41 GUIFont:texture disposing:4 font14
24.07.2006 16:59:41 GUIFont:texture disposing:5 font16
24.07.2006 16:59:41 GUIFont:texture disposing:6 font18
24.07.2006 16:59:41 GUIFont:texture disposing:7 dingbats
24.07.2006 16:59:41 GUIFont:texture disposing:8 font32
24.07.2006 16:59:41 GUIFont:texture disposing:9 font48
24.07.2006 16:59:41 GUIFont:texture disposing:10 font72
24.07.2006 16:59:41 GUIFont:texture disposing:11 fontSVT
24.07.2006 16:59:41 TexturePacker: disposing texture:199
24.07.2006 16:59:42 Main: Exiting
24.07.2006 16:59:42 Recordertop all tuners
24.07.2006 16:59:42 Recordertop card:Hauppauge PVR USB2
24.07.2006 16:59:42 TVCapture.Stop() Card:1
24.07.2006 16:59:42 TVCapture.DeleteGraph() Card:1
24.07.2006 16:59:42 SinkGrapheleteGraph()
24.07.2006 16:59:42 mpeg2: close interfaces
24.07.2006 16:59:42 Commandprocessor stopped
24.07.2006 16:59:42 PlugInManager.Stop()
24.07.2006 16:59:42 PluginManager: stopping ProcessPlugins.DiskSpace.DiskManagement
24.07.2006 16:59:42 PluginManager: stopping ProcessPlugins.DiskSpace.EpisodeManagement
24.07.2006 16:59:42 PluginManager: stopping ProcessPlugins.DiskSpace.RecordingManagement
24.07.2006 16:59:42 PluginManager: stopping MediaPortal.PowerScheduler.NVPPowerScheduler
24.07.2006 16:59:47 PowerScheduler: Stop()
24.07.2006 16:59:47 PluginManager: stopping ProcessPlugins.TvMovie.TvMovie
24.07.2006 16:59:47 PluginManager: stopping ProcessPlugins.TVNotifies.NotifyManager
24.07.2006 16:59:47 fonts.Dispose()
24.07.2006 16:59:47 Windowmanager:closing current window
24.07.2006 16:59:47 window:MediaPortal.GUI.Home.HomeWindow deinit
24.07.2006 16:59:47 texturemanager:CleanupThumbs()
24.07.2006 16:59:47 Main: MediaPortal done
24.07.2006 16:59:48 mpeg2: close interfaces
24.07.2006 16:59:48 dbs:closerogramDatabaseV4.db3
24.07.2006 16:59:48 dbs:close:VideoDatabaseV5.db3

 

[Cronos]

Meanwhile I've done some more testing and it seems that the problem only occurs if I hibernate Windows via the remote (mapping done within MP Setup: Action - Hibernate Windows). If I let the system hibernate through the topbar button or via Power Scheduler Plugin, there is no problem whatsoever, the remote continues to work after system wakeup! Very confusing... :?

If that was causing the issue, I think I can live with it. Still, it would be interesting to know what is actually causing this bug...?

Regards,
Cronos

 

[Cronos]

Every now and again (once in about 10 wakeups from hibernation) I am still having problems... IR doesn't work, upon closing MP HCWhelper crashes (same error as above). But: This time, after restarting MP, IR does return to work properly. Still, it is quite annoying always having to restart MP when this happens (plus, the PVR tuner functions are out of service until restarting MP, e.g. radio alarm).

Sorry for not providing a log this time, it seems restarting MP several times overwrote the "diagnostic" one...

Any suggestions for this issue? I wonder if noone else has had similar problems with the PVR USB2... :roll:
Pls, someone help! :wink:

 

[Markieman234]

re: USB2 nova problem

Yes, sounds very familiar..
I've had exactly the identical problem with my remote, using the same USB WinTV hardware as you. As you say, reconnecting the device solves the problem but isn't exactly the most optimal solution..
Funnily enough if you open up WinTV2000 after the crash an error message occurs, stating that the "hardware is in use by another application". I'm doing what I can to try and solve this frustrating matter, but have had very limited success.

Another conflict using the hardware has come to my attention, I don't know if you're experiencing the same problem? It seems that after viewing a pre recorded program the TV tuner will not work at all, displaying a blank notification box in MP with a black screen where the picture should be.
Restarting MP solves this problem, however the circumstances strike me as being very unusual. Changing video codecs makes no difference.

Have you seen this as well?
Hopefully the devs can iron this matter out in the near future.

 

[Cronos]

Hmmm, I have not seen the issue you described so far. That is, I've been watching recorded shows and then switch to TV and there is no problem for me. Sorry I cannot help you on that one lad... :roll:

Concerning my issue, HCWHelper sometimes still crashes, but it happens rather infrequently. At least, now with the latest MP patch, the PVR tuner doesn't seem to be affected anymore by this. Just gotta restart MP once and that's it. Not my favourite exercise, but only a minor pain I suppose...

Anyway, if someone has got a solution for this don't hesitate to share it with us...