Help, mp2 upgrade has stopped the client working (1 Viewer)

Nikki Locke

Portal Pro
February 2, 2019
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I just upgraded my mp2 install to the latest version from the website. The install seemed to go OK, and the TV configuration program works, but when I launch the mp2 client I get the splash screen very briefly, then nothing.

Windows error log has
Log Name: Application
Source: Application Error
Date: 22/09/2022 22:17:36
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Artisan
Description:
Faulting application name: MP2-Client.exe, version: 2.4.2207.13887, time stamp: 0x62cf07eb
Faulting module name: KERNELBASE.dll, version: 6.3.9600.20369, time stamp: 0x626a1077
Exception code: 0xe0434352
Fault offset: 0x00014128
Faulting process ID: 0x1408
Faulting application start time: 0x01d8cec8b8ce815d
Faulting application path: C:\Program Files (x86)\Team MediaPortal\MP2-Client\MP2-Client.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report ID: fa47ffc1-3abb-11ed-837f-f4ce46efe6b3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-22T21:17:36.000000000Z" />
<EventRecordID>265747</EventRecordID>
<Channel>Application</Channel>
<Computer>Artisan</Computer>
<Security />
</System>
<EventData>
<Data>MP2-Client.exe</Data>
<Data>2.4.2207.13887</Data>
<Data>62cf07eb</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.20369</Data>
<Data>626a1077</Data>
<Data>e0434352</Data>
<Data>00014128</Data>
<Data>1408</Data>
<Data>01d8cec8b8ce815d</Data>
<Data>C:\Program Files (x86)\Team MediaPortal\MP2-Client\MP2-Client.exe</Data>
<Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>fa47ffc1-3abb-11ed-837f-f4ce46efe6b3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
 

Nikki Locke

Portal Pro
February 2, 2019
463
60
70
Home Country
United Kingdom United Kingdom
Downgraded to 2.4, still didn't work. Downgraded to 2.3.whatever, and it's working again. So a 2.4 issue.
 

morpheus_xx

Lead Dev MP2
  • Team MediaPortal
  • March 24, 2007
    11,965
    7,366
    Home Country
    Germany Germany
    1. If not yet done, enable DEBUG log level. This can be manually done by editing the files
    C:\ProgramData\Team MediaPortal\MP2-Client\Config\MediaPortal.Common.Services.Logging.LogSettings.xml
    C:\ProgramData\Team MediaPortal\MP2-Server\Config\MediaPortal.Common.Services.Logging.LogSettings.xml
    And setting "LogLevel" to "All"
    XML:
    <?xml version="1.0" encoding="utf-8"?>
    <Configuration>
      <Property Name="LogLevel">
        <LogLevel>All</LogLevel>
      </Property>
    </Configuration>

    2. Reproduce startup crash
    3. Then use the MP2 LogCollector to gather log files and attach them here.
     

    morpheus_xx

    Lead Dev MP2
  • Team MediaPortal
  • March 24, 2007
    11,965
    7,366
    Home Country
    Germany Germany
    Oh, that looks very bad...

    First there are invalid plugins, then WMCSkin is missing, fallback to default skin happens, then AppLauncher.xaml has errors....

    I can only suggest:
    1. Uninstall MP2 completly
    2. Check and remove any leftovers under ProgramFiles\Team MediaPortal
    3. Reinstall MP2
     

    Nikki Locke

    Portal Pro
    February 2, 2019
    463
    60
    70
    Home Country
    United Kingdom United Kingdom
    Thanks, @morpheus_xx that's sorted it.
    (FYI There were no leftovers in Program Files).

    Sorry I'm not involved with the development of MP2 any more - I'm having to do something else (still voluntary) which takes up all of my time. Now working harder than before I retired!
     

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