[solved] Help, mp2 upgrade has stopped the client working (2 Viewers)

[Nikki Locke]

I just upgraded my mp2 install to the latest version from the website. The install seemed to go OK, and the TV configuration program works, but when I launch the mp2 client I get the splash screen very briefly, then nothing.

Windows error log has
Log Name: Application
Source: Application Error
Date: 22/09/2022 22:17:36
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Artisan
Description:
Faulting application name: MP2-Client.exe, version: 2.4.2207.13887, time stamp: 0x62cf07eb
Faulting module name: KERNELBASE.dll, version: 6.3.9600.20369, time stamp: 0x626a1077
Exception code: 0xe0434352
Fault offset: 0x00014128
Faulting process ID: 0x1408
Faulting application start time: 0x01d8cec8b8ce815d
Faulting application path: C:\Program Files (x86)\Team MediaPortal\MP2-Client\MP2-Client.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report ID: fa47ffc1-3abb-11ed-837f-f4ce46efe6b3
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-22T21:17:36.000000000Z" />
<EventRecordID>265747</EventRecordID>
<Channel>Application</Channel>
<Computer>Artisan</Computer>
<Security />
</System>
<EventData>
<Data>MP2-Client.exe</Data>
<Data>2.4.2207.13887</Data>
<Data>62cf07eb</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.3.9600.20369</Data>
<Data>626a1077</Data>
<Data>e0434352</Data>
<Data>00014128</Data>
<Data>1408</Data>
<Data>01d8cec8b8ce815d</Data>
<Data>C:\Program Files (x86)\Team MediaPortal\MP2-Client\MP2-Client.exe</Data>
<Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
<Data>fa47ffc1-3abb-11ed-837f-f4ce46efe6b3</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

[Nikki Locke]

Downgraded to 2.4, still didn't work. Downgraded to 2.3.whatever, and it's working again. So a 2.4 issue.

 

[morpheus_xx]

1. If not yet done, enable DEBUG log level. This can be manually done by editing the files
C:\ProgramData\Team MediaPortal\MP2-Client\Config\MediaPortal.Common.Services.Logging.LogSettings.xml
C:\ProgramData\Team MediaPortal\MP2-Server\Config\MediaPortal.Common.Services.Logging.LogSettings.xml
And setting "LogLevel" to "All"

<?xml version="1.0" encoding="utf-8"?>
<Configuration>
  <Property Name="LogLevel">
    <LogLevel>All</LogLevel>
  </Property>
</Configuration>

2. Reproduce startup crash
3. Then use the MP2 LogCollector to gather log files and attach them here.

 

[Nikki Locke]

There you go.

 

[morpheus_xx]

Oh, that looks very bad...

First there are invalid plugins, then WMCSkin is missing, fallback to default skin happens, then AppLauncher.xaml has errors....

I can only suggest:

1. Uninstall MP2 completly
2. Check and remove any leftovers under ProgramFiles\Team MediaPortal
3. Reinstall MP2

 

[Nikki Locke]

Thanks, @morpheus_xx that's sorted it.
(FYI There were no leftovers in Program Files).

Sorry I'm not involved with the development of MP2 any more - I'm having to do something else (still voluntary) which takes up all of my time. Now working harder than before I retired!