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I have a recollection that WMC suffers from the same problem -- certain other applications steal the keystroke or button-press, and WMC never sees it.

The solution is to close those other applications that steal the keystroke/button press. These applications are (I think) the ones identified earlier, plus at least one web browser (but I do not remember which). I have never encountered this problem myself (I don't use the applications listed earlier), so cannot speak from personal experience.

-- from CyberSimian in the UK