Its not news to anyone who spends time on the Forum that new members seeking help almost always neglect to post enough information to get support with issues they are having with installing/configuring/troubleshooting Mediaportal.
I would hazzard a guess that one of the most common posts on here is "yes we're happy to help but please post your logs/system details so we can see whats going on" - or variations thereof
The stickies and Sigs dont seem to be getting the message across. The fact that new members arent reading them is a statement of the obvious. Seems to me its worth trying another method of making this information available.
Would it be possible to create either a pop-up message, or an automated email for new forum members advising them to post logs and system specs?
I accept that it may be the case that this may or may not work, but could it be at least tried to see if it gives people a better footing for making their first posts. It may save everyone involved (people asking for support and those responding to them) a lot of effort and time.
Thanks for considering the suggestion.
I would hazzard a guess that one of the most common posts on here is "yes we're happy to help but please post your logs/system details so we can see whats going on" - or variations thereof
The stickies and Sigs dont seem to be getting the message across. The fact that new members arent reading them is a statement of the obvious. Seems to me its worth trying another method of making this information available.
Would it be possible to create either a pop-up message, or an automated email for new forum members advising them to post logs and system specs?
I accept that it may be the case that this may or may not work, but could it be at least tried to see if it gives people a better footing for making their first posts. It may save everyone involved (people asking for support and those responding to them) a lot of effort and time.
Thanks for considering the suggestion.
Germany