Reply to thread

Message

<blockquote data-quote="alexeix" data-source="post: 54202" data-attributes="member: 11252">I've read this posting with interest, as I work in the technical support team of a software company.First: you don't tend to hear from the majority of people, who are running your software perfectly well.&nbsp; It's an unfortunate fact of human nature that we complain (OR constructively criticise - most people here seem to have tempered their criticism with positive comments about the work of the developers), but don't always report positive experiences quite so readily.Second: PCs are so diverse in nature, owing to the huge amount of components available, that some people will have problems running software and there's not much that can be done about that.&nbsp; If everyone was running exactly the same hardware configuration, it would be easier to produce more 'stable' software.&nbsp; Third: It's an unfortunate fact that every piece of software will have bugs and some bug fixes will introduce other bugs (also, new functionality will!).&nbsp; It's just something we have to put up with, because software comes from a) businesses trying to make money, or b) people offering their own spare time to develop projects like this.I first installed Media Portal last year and was blown away by the features, look and performance.&nbsp; I couldn't believe it was free. A friend of mine works for MS and runs MCE2005.&nbsp; He bitches about it regularly, but then again, he's actually paid for it! I think the developers are doing an awesome job.&nbsp; Of course, there are problems, but users just have to be patient and stick to reporting the facts when logging bugs.</blockquote>

[QUOTE="alexeix, post: 54202, member: 11252"] I've read this posting with interest, as I work in the technical support team of a software company. First: you don't tend to hear from the majority of people, who are running your software perfectly well. It's an unfortunate fact of human nature that we complain (OR constructively criticise - most people here seem to have tempered their criticism with positive comments about the work of the developers), but don't always report positive experiences quite so readily. Second: PCs are so diverse in nature, owing to the huge amount of components available, that some people will have problems running software and there's not much that can be done about that. If everyone was running exactly the same hardware configuration, it would be easier to produce more 'stable' software. Third: It's an unfortunate fact that every piece of software will have bugs and some bug fixes will introduce other bugs (also, new functionality will!). It's just something we have to put up with, because software comes from a) businesses trying to make money, or b) people offering their own spare time to develop projects like this. I first installed Media Portal last year and was blown away by the features, look and performance. I couldn't believe it was free. A friend of mine works for MS and runs MCE2005. He bitches about it regularly, but then again, he's actually paid for it! I think the developers are doing an awesome job. Of course, there are problems, but users just have to be patient and stick to reporting the facts when logging bugs. [/QUOTE]

Verification