Lost connection to TV-Server (1 Viewer)


Portal Pro
June 15, 2012
Germany Germany
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Since a few days when I start MP I have always no connection to TV-Server (see attachement). In TV-Server-config appears the IP adress and in MP the computer name. I don't think that I have a network problem. In debug mode I get the same error. It doesn't matter which skin I choose, the same error appears. The weird thing is that all the channels are working fine in TV-Server config and in MP not. I don't know which logs are needed, please tell me and I will upload them.


Last edited:


Development Group
  • Team MediaPortal
  • September 1, 2008
    New Zealand New Zealand
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    Hello badboyxx

    I don't know which logs are needed, please tell me and I will upload them.
    It is really simple: all log files are always required! ;)
    Please use the watchdog/debug mode to reproduce the problem and post full log files. If your system specs are out of date (ie. not using single-seat anymore), please grab the logs from the server as well.



    Development Group
  • Team MediaPortal
  • September 1, 2008
    New Zealand New Zealand
    Country flag
    Thanks (y)
    [2013-12-03 07:08:27,527] [Error ] [TvClient-TvHome: HeartBeat transmitter thread] [ERROR] - Unable to create/modify gentle.config Das Stammelement ist nicht vorhanden., bei System.Xml.XmlTextReaderImpl.Throw(Exception e)
    bei System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)
    bei System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    bei System.Xml.XmlTextReaderImpl.Read()
    bei System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
    bei System.Xml.XmlDocument.Load(XmlReader reader)
    bei System.Xml.XmlDocument.Load(String filename)
    bei TvPlugin.ChannelNavigator.SetupDatabaseConnection()
    Please delete your gentle.config file in c:\ProgramData\Team MediaPortal\MediaPortal\ - it is totally borked. Probably caused by a dirty shutdown or unexpected power loss.


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