Media Portal has stopped working ? (3 Viewers)

[bc0508]

This has happened on all 2 of my media portals I get Media portal has stopped working when I click the popup I get. This is from the windows popup. I didnt know where to look for any media portal logs. I assume this if happening from media portal Id-ing a show but how do I find the one that is making it crash.

Problem signature:
Problem Event Name: BEX
Application Name: MediaPortal.exe
Application Version: 1.2.1.0
Application Timestamp: 4e7d7278
Fault Module Name: MediaInfo.dll
Fault Module Version: 0.7.35.0
Fault Module Timestamp: 4cc0bab4
Exception Offset: 001ab978
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: c692
Additional Information 2: c692fc5214206d2c6ece50fe9ed0703d
Additional Information 3: 7e54
Additional Information 4: 7e544581c4e120e852adf32f2528fd0c

 

[ryan20021982]

Well this line in the error

Fault Module Name: MediaInfo.dll

Would lead me to believe that your MediaInfo.dll is corrupt for some reason or at least causing the issue

You can get the newest version from here (get the DLL version)
MediaInfo - Download

And then replace the one located here(just rename the old one before adding the new one)
C:\Program Files (x86)\Team MediaPortal\MediaPortal

 

[bc0508]

I replaced that and now I am getting a new error.

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: mediaportal.exe
Problem Signature 02: 1.2.1.0
Problem Signature 03: 4e7d7278
Problem Signature 04: Core
Problem Signature 05: 1.2.1.0
Problem Signature 06: 4e7d724e
Problem Signature 07: aad
Problem Signature 08: 0
Problem Signature 09: System.DllNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

 

[ryan20021982]

Well not sure now

get the logs from here

C:\ProgramData\Team MediaPortal\MediaPortal\Logs

Just zip the whole Log folder and upload it here

 

[bc0508]

Uploaded it seems to be doing the same thing on all 3 pcs that I have running media portal.

 

[bc0508]

I was thinking maybe its a file I am importing I ran mp-tv series and import tool and I get a crash


Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: mp-tvseries-configuration.exe
Problem Signature 02: 1.0.2.1815
Problem Signature 03: 4e5325c4
Problem Signature 04: System
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4db90c9f
Problem Signature 07: 575
Problem Signature 08: 1d
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

 

[mm1352000]

Hi bc0508

The missing DLL error is related to MediaInfo again. Potentially dumb question: are you sure you put it in the right place?

mm
[Edit: I didn't think MediaInfo needs to be regsvr'd but, it might I guess...]

 

[bc0508]

I dropped it in the C:\Program Files (x86)\Team MediaPortal\MediaPortal

Well i had the wrong new dll I download just the dll from mediainfo. So I just downloaded the complete install and that had a good dll. Have to use the 32 bit version off it.

In my defense I was at work remotely working on it. A little easier to see the file sizes when I got home.

 

[mm1352000]

So does that fix the original problem? I'm guessing that the problem was consistent crashes when trying to play certain files?

 

[bc0508]

Yes it fixed the problem I was having MP crash on all my pc's that have MP installed. I think what was happening when I would put a new show out on the nas, MP-TVseries was trying to id the show and that caused the crash I wonder if thetvdb.com has changed the files somehow to make it happen on all my pc's. Which I thought MP looked for local .nfo files first which I have.