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<blockquote data-quote="RussellH" data-source="post: 1283386" data-attributes="member: 164614"><p><strong><span style="font-size: 12px">Before you create this bug report:</span></strong></p><ol> <li data-xf-list-type="ol"><span style="font-size: 12px">Make sure that your system <em>(windows, codecs and drivers)</em> is up to date, matching the <a href="http://www.team-mediaportal.com/mediaportal/requirements" target="_blank"><strong>Requirements</strong></a> and you've filled in your <a href="http://forum.team-mediaportal.com/account/systemspecs" target="_blank"><strong>System Specs.</strong></a></span></li> <li data-xf-list-type="ol"><span style="font-size: 12px">Make sure that the problem you experience is not caused by an Extension <em>(Skin and/or Plugin)</em> you installed.To do that, simply start MediaPortal using the <strong>MediaPortal Debug-Mode</strong> shortcut from your Windows Start menu (Team MediaPortal -> MediaPortal). In the window that opens you select <strong>Report a Bug to Team MediaPortal</strong>. This will start MediaPortal using the default skin, and only with the plugins which were part of the release version you installed. If you do not experience the problem in the "Debug Mode", then it is likely to be caused by an Extension you use. Please contact the developer of the extension for further support.</span></li> <li data-xf-list-type="ol"><span style="font-size: 12px">Have a look at our <a href="http://wiki.team-mediaportal.com/" target="_blank"><strong>MediaPortal Wiki!</strong></a>Maybe the solution is already there. The following links might help:</span><ul> <li data-xf-list-type="ul"><span style="font-size: 12px"><a href="http://wiki.team-mediaportal.com/KnowledgeBase" target="_blank"><strong>Known Issues</strong></a></span></li> <li data-xf-list-type="ul"><span style="font-size: 12px"><a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/Troubleshooting" target="_blank"><strong>Troubleshooting</strong></a></span></li> <li data-xf-list-type="ul"><span style="font-size: 12px"><a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/2_FAQ" target="_blank"><strong>FAQ</strong></a></span></li> </ul></li> <li data-xf-list-type="ol"><span style="font-size: 12px">Have a look at our <a href="http://mantis.team-mediaportal.com/" target="_blank"><strong>Bug Tracker</strong></a>, maybe your problem is already known.</span></li> <li data-xf-list-type="ol"><span style="font-size: 12px">Search the forums for your problem, it's very likely that someone else already encountered the same problem.</span></li> </ol><p><span style="font-size: 12px"><strong><em><span style="color: rgb(243, 121, 52)">Always include log files with your Bug Report!</span></em></strong></span></p><p><span style="font-size: 12px">Check out our Wiki: </span><a href="http://wiki.team-mediaportal.com/Forum/How_to_post_logs" target="_blank"><strong><span style="font-size: 12px">How to collect and attach log files to a support thread</span></strong></a></p><p></p><p></p><p><span style="font-size: 12px"><em>Describe the Problem you encounter as detailed as possible! "It does not work" won't help the team to understand the problem. </em></span></p><p><strong> Description: </strong></p><p>I have Installed MP Extended and when i try to check for updates with configurator i get an error message see attached screen shot and log file I Have run a repair of MPE but problem still there Can anyone help</p><p></p><p>I</p><p></p><p></p><p></p><p></p><p><em><span style="font-size: 12px">Describe as detailed as possible the steps that are required to encounter the issue. This info is critical for the team to understand the problem. </span></em></p><p><strong> Steps to Reproduce: </strong></p><p></p><p></p><p></p><p></p><p></p><p>-</p></blockquote><p></p>
[QUOTE="RussellH, post: 1283386, member: 164614"] [B][SIZE=3]Before you create this bug report:[/SIZE][/B] [LIST=1] [*][SIZE=3]Make sure that your system [I](windows, codecs and drivers)[/I] is up to date, matching the [URL='http://www.team-mediaportal.com/mediaportal/requirements'][B]Requirements[/B][/URL] and you've filled in your [URL='http://forum.team-mediaportal.com/account/systemspecs'][B]System Specs.[/B][/URL][/SIZE] [*][SIZE=3]Make sure that the problem you experience is not caused by an Extension [I](Skin and/or Plugin)[/I] you installed.To do that, simply start MediaPortal using the [B]MediaPortal Debug-Mode[/B] shortcut from your Windows Start menu (Team MediaPortal -> MediaPortal). In the window that opens you select [B]Report a Bug to Team MediaPortal[/B]. This will start MediaPortal using the default skin, and only with the plugins which were part of the release version you installed. If you do not experience the problem in the "Debug Mode", then it is likely to be caused by an Extension you use. Please contact the developer of the extension for further support.[/SIZE] [*][SIZE=3]Have a look at our [URL='http://wiki.team-mediaportal.com/'][B]MediaPortal Wiki![/B][/URL]Maybe the solution is already there. The following links might help:[/SIZE] [LIST] [*][SIZE=3][URL='http://wiki.team-mediaportal.com/KnowledgeBase'][B]Known Issues[/B][/URL][/SIZE] [*][SIZE=3][URL='http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/Troubleshooting'][B]Troubleshooting[/B][/URL][/SIZE] [*][SIZE=3][URL='http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/16_Support/2_FAQ'][B]FAQ[/B][/URL][/SIZE] [/LIST] [*][SIZE=3]Have a look at our [URL='http://mantis.team-mediaportal.com/'][B]Bug Tracker[/B][/URL], maybe your problem is already known.[/SIZE] [*][SIZE=3]Search the forums for your problem, it's very likely that someone else already encountered the same problem.[/SIZE] [/LIST] [SIZE=3][B][I][COLOR=rgb(243, 121, 52)]Always include log files with your Bug Report![/COLOR][/I][/B] Check out our Wiki: [/SIZE][URL='http://wiki.team-mediaportal.com/Forum/How_to_post_logs'][B][SIZE=3]How to collect and attach log files to a support thread[/SIZE][/B][/URL] [SIZE=3][I]Describe the Problem you encounter as detailed as possible! "It does not work" won't help the team to understand the problem. [/I][/SIZE] [B] Description: [/B] I have Installed MP Extended and when i try to check for updates with configurator i get an error message see attached screen shot and log file I Have run a repair of MPE but problem still there Can anyone help I [I][SIZE=3]Describe as detailed as possible the steps that are required to encounter the issue. This info is critical for the team to understand the problem. [/SIZE][/I] [B] Steps to Reproduce: [/B] - [/QUOTE]
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