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<blockquote data-quote="mm1352000" data-source="post: 775183" data-attributes="member: 82144">Hi caprica13Sounds like a nasty problem. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown&nbsp; &nbsp; :(" loading="lazy" data-shortname=":(" />If I'm not very much mistaken, you should be able to grab logs regardless of whether you hard reset or not. After you restart, use the watchdog with option 3 to create a zip file containing all the existing logs...0. Problem occurs.1. Restart.2. Locate and follow the &quot;debug mode&quot; shortcut in the Team MediaPortal folder in your start menu.3. Select option 3 &quot;export all currently present logs&quot;.4. Post the zip file here.There is more detailed information about the watchdog and posting logs in our wiki --&gt;<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog" target="_blank">here</a>&lt;-- if you need it.mm<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" /></blockquote>

[QUOTE="mm1352000, post: 775183, member: 82144"] Hi caprica13 Sounds like a nasty problem. :( If I'm not very much mistaken, you should be able to grab logs regardless of whether you hard reset or not. After you restart, use the watchdog with option 3 to create a zip file containing all the existing logs... 0. Problem occurs. 1. Restart. 2. Locate and follow the "debug mode" shortcut in the Team MediaPortal folder in your start menu. 3. Select option 3 "export all currently present logs". 4. Post the zip file here. There is more detailed information about the watchdog and posting logs in our wiki -->[URL="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/18_Contribute/2_Testing_and_Bug_Reports/WatchDog"]here[/URL]<-- if you need it. mm :) [/QUOTE]

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