MP not responding after Wake up (1 Viewer)

neeiro

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July 6, 2015
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I've got a couple of problems at the moment:

1. When I wake media Portal from standby I'm getting a blank screen - looking in task manager I see its 'Not Responding' I can close it down and restart it and everything is fine.

2. when selecting a channel I get only audio, if I turn TV off then back on from within media portal both picture and sound work fine.

I'll download my log files and attach them to the next post....[DOUBLEPOST=1441969914][/DOUBLEPOST]Log File attached from last few days...

Added my system specs to my profile if needed.
 
Last edited:

mm1352000

Retired Team Member
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  • September 1, 2008
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    Hello

    1. When I wake media Portal from standby I'm getting a blank screen - looking in task manager I see its 'Not Responding' I can close it down and restart it and everything is fine.
    I can see this happening, but not 100% sure about the cause. There are errors before and after standby related to your GPU.
    Of particular concern:
    [2015-09-10 06:04:20,247] [Error ] [MPMain ] [ERROR] - D3D: D3DERR_OUTOFMEMORY - could not allocate sufficient memory to complete the call

    [collapse]
    [2015-09-10 06:04:20,544] [Log ] [MPMain ] [ERROR] - Exception: System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
    at System.String.Concat(String str0, String str1, String str2)
    at System.IO.Path.InternalCombine(String path1, String path2)
    at System.IO.FileSystemEnumerableIterator`1.CreateSearchResult(SearchData localSearchData, WIN32_FIND_DATA findData)
    at System.IO.FileSystemEnumerableIterator`1.MoveNext()
    at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
    at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
    at MediaPortal.GUI.Library.TexturePacker.PackSkinGraphics(String skinName)
    at MediaPortal.D3D.RecreateSwapChain()
    at MediaPortalApp.OnDisplayChange(Message& msg)
    at MediaPortalApp.WndProc(Message& msg) Message: Exception of type 'System.OutOfMemoryException' was thrown. Site : System.String Concat(System.String, System.String, System.String) Source : mscorlib Stack Trace: at System.String.Concat(String str0, String str1, String str2)
    at System.IO.Path.InternalCombine(String path1, String path2)
    at System.IO.FileSystemEnumerableIterator`1.CreateSearchResult(SearchData localSearchData, WIN32_FIND_DATA findData)
    at System.IO.FileSystemEnumerableIterator`1.MoveNext()
    at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
    at System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption searchOption)
    at MediaPortal.GUI.Library.TexturePacker.PackSkinGraphics(String skinName)
    at MediaPortal.D3D.RecreateSwapChain()
    at MediaPortalApp.OnDisplayChange(Message& msg)
    at MediaPortalApp.WndProc(Message& msg)[/collapse]

    So, it looks like your system is out of memory. This may be the problem, or just a symptom of an underlying problem. I can't determine that.

    2. when selecting a channel I get only audio, if I turn TV off then back on from within media portal both picture and sound work fine.
    I can't help you with the log files you've provided. Please use the watchdog to collect and post log files so that we get all the log files that we need.

    I also note that it looks like you're receiving Sky UK channels, which implies that you're using M**** for decryption. We don't provide support for such configurations. Please reproduce the problem with M**** completely disabled if you would like support.

    Regards,
    mm
     

    azzuro

    Test Group
  • Team MediaPortal
  • May 10, 2007
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    Home Country
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    please update your setup to 1.12.
    one issues about livetv blackscreen was solved

    but mm1352000 detected out of memory. and this one is an ither issue
     

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