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<blockquote data-quote="Inker" data-source="post: 645605" data-attributes="member: 10541"><p>I dont see where you offered to provide logs, but in any case. You have to understand that its like pulling teeth sometimes. The more info you provide on your own, the more likely someone will take a look at it. Don't offer to provide more info, provide all the info you possibly can right from the start. And attaching one log file certainly doesnt seem to be all that much trouble for you compared to a developer manually trying to reprocude and debugging the issue.</p><p>99% of the time we only ever need the mp-tvseries.log, however its easier if you collect them all with the mp tool.</p><p></p><p>Thnx for the hint about issue 435 and 451 are the same, then I will merge them. It's not clear to me at this point that they are.</p><p></p><p>Lastly, try to understand that we all have rather limited time, and frankly any issue thats hard to track down, not very interesting and/or does not affect a dev personally gets to the bottom of the list. What you want to do is try to get your issue as high on our list as possible so that we want to look at it, and an attitude of "I'm not confident this will get fixed, I'm reverting", "OMG 10 days and its not fixed yet" and crossposting your problem to as many places as you can find will do the opposite.</p><p></p><p>It is your duty to bump it up the list by helping us. That being said, the issue is logged and we will get to it eventually.</p><p></p><p>PS: I have merged the threads.</p></blockquote><p></p>
[QUOTE="Inker, post: 645605, member: 10541"] I dont see where you offered to provide logs, but in any case. You have to understand that its like pulling teeth sometimes. The more info you provide on your own, the more likely someone will take a look at it. Don't offer to provide more info, provide all the info you possibly can right from the start. And attaching one log file certainly doesnt seem to be all that much trouble for you compared to a developer manually trying to reprocude and debugging the issue. 99% of the time we only ever need the mp-tvseries.log, however its easier if you collect them all with the mp tool. Thnx for the hint about issue 435 and 451 are the same, then I will merge them. It's not clear to me at this point that they are. Lastly, try to understand that we all have rather limited time, and frankly any issue thats hard to track down, not very interesting and/or does not affect a dev personally gets to the bottom of the list. What you want to do is try to get your issue as high on our list as possible so that we want to look at it, and an attitude of "I'm not confident this will get fixed, I'm reverting", "OMG 10 days and its not fixed yet" and crossposting your problem to as many places as you can find will do the opposite. It is your duty to bump it up the list by helping us. That being said, the issue is logged and we will get to it eventually. PS: I have merged the threads. [/QUOTE]
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