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<blockquote data-quote="mm1352000" data-source="post: 823920" data-attributes="member: 82144">Hi againWe still can't see them. You need to enable an option in your profile so that we can see them. Even then, I would prefer it if you could provide log files. It only takes a minute and it should be very straightforward if you follow the instructions. Logs are actually required for support threads because we need to know more than just what operating system you're using before we can provide useful help. At a bare minimum please at least tell us what kind of tuner you're trying to use.Read the information in the post - there are installation instructions there under the heading &quot;installation&quot;. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink&nbsp; &nbsp; ;)" loading="lazy" data-shortname=";)" /><a href="https://forum.team-mediaportal.com/general-support-51/patch-tuner-issue-channel-scan-crash-windows-xp-6344/" target="_blank">https://forum.team-mediaportal.com/general-support-51/patch-tuner-issue-channel-scan-crash-windows-xp-6344/</a>If you need codecs then use the MediaPortal extension installer (MPEI) - shortcut on your desktop - to install the LAV codecs (search for &quot;LAV&quot;). Then configure the codecs in MediaPortal configuration --&gt;<a href="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/141_Configuration/MediaPortal_Configuration/9_Codecs_and_Renderer/1_TV_Codecs" target="_blank">here</a>&lt;--.If you need encoders (I'm guessing that you might need these to get your tuner working since you have mentioned WinDVR 3 and AMD Media Package) then *please* post log files as requested.mm</blockquote>

[QUOTE="mm1352000, post: 823920, member: 82144"] Hi again We still can't see them. You need to enable an option in your profile so that we can see them. Even then, I would prefer it if you could provide log files. It only takes a minute and it should be very straightforward if you follow the instructions. Logs are actually required for support threads because we need to know more than just what operating system you're using before we can provide useful help. At a bare minimum please at least tell us what kind of tuner you're trying to use. Read the information in the post - there are installation instructions there under the heading "installation". ;) [url]https://forum.team-mediaportal.com/general-support-51/patch-tuner-issue-channel-scan-crash-windows-xp-6344/[/url] If you need codecs then use the MediaPortal extension installer (MPEI) - shortcut on your desktop - to install the LAV codecs (search for "LAV"). Then configure the codecs in MediaPortal configuration -->[URL="http://wiki.team-mediaportal.com/1_MEDIAPORTAL_1/141_Configuration/MediaPortal_Configuration/9_Codecs_and_Renderer/1_TV_Codecs"]here[/URL]<--. If you need encoders (I'm guessing that you might need these to get your tuner working since you have mentioned WinDVR 3 and AMD Media Package) then *please* post log files as requested. mm [/QUOTE]

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