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<blockquote data-quote="mm1352000" data-source="post: 1133299" data-attributes="member: 82144"><p>Hello again</p><p></p><p>Here's the response I promised. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p></p><p>Hmmm, I'm not sure how to respond to this. I'm trying to maintain my composure... <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>If you know that your report doesn't enable anybody to investigate, what do you expect me (us) to do? ...and how?</p><p></p><p></p><p>I wouldn't say "many" as you have, but I agree that I've seen some reports of installation problems over the past 6 to 12 months. Most have been related to failed MySQL upgrades.</p><p></p><p>In your case I can't make any comment because I have no information that would enable me to investigate. In other words: I can't say if your installation problem was the same as other problems that I've seen... and I can't say if it was different either.</p><p></p><p></p><p>So to be clear: do you think there is some kind of connection between the installation problems and the disappearing process?</p><p>If so, what evidence do you have for that conclusion... or are you just speculating?</p><p></p><p>I think this point is really <strong>really</strong> important.</p><p></p><p>You've indicated you think you're experiencing the same problems as Snoopy87, but Snoopy87 never reported any installation problems. He only reported crashes. I don't deny that you had problems installing, or that you're experiencing crashes. However, I do think that it's likely that these are separate problems with separate causes. In my opinion it would be easier to deal with any and all problems that you're experiencing one at a time. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p></p><p>I find this question really difficult to answer. When I read it, I understand that you are willing to help... which is great - thank you! <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p>... but it feels like you mostly expect us (or me) to eventually produce "the solution to the problem". That's the difficult part.</p><p></p><p>As I said to Snoopy87 already [earlier in this thread]: I don't work on MediaPortal 1's TV Server (TVE 3) any more. I work exclusively on TVE 3.5. The only reason I commented in this thread was to try to assist Snoopy87 to identify and resolve his problem for himself. In other words, if you're waiting for me to produce something then you're probably going to be waiting a long time.</p><p></p><p>My advice to you would be: if you feel unable to investigate or resolve the crashes yourself then try to attract the attention of other people who can help you.</p><p></p><p></p><p>I think you've misunderstood what I said.</p><p></p><p>I don't deny that TV Server is crashing. That would be denying reality. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p>I also don't expect you to send logs when they aren't created. That would be completely unrealistic. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>What I do say is that it is unfair to assert that the crashing is caused by MediaPortal and/or TV Server without evidence.</p><p></p><p></p><p>I'd be happy to look at the screenshot and any logs that are available. Please use the watchdog tool to collect logs so that I have access to the Windows application and system event logs. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>...but I should reiterate what I said above: in my opinion TV service failing to start is most likely to be a completely separate and different problem to the silent TV service crashes.</p><p></p><p></p><p>I respectfully disagree that "this clearly is a problem with TV server". The various problems you've described <strong>might</strong> be problems with TV Server... but for now I don't have enough information to be sure.</p><p></p><p>An example...</p><p>In the last 6 months I saw a report where somebody complained that TV service failed to start. Like you, they were blaming TV Server. When I investigated I found that the MySQL service had been failing to start, and for that reason Windows was not even attempting to start the TV service. In other words: despite first impressions, the problem was actually nothing to do with TV Server.</p><p></p><p>I don't give you this example to say that your problem is nothing to do with TV Server. Rather, I give it to show that sometimes the things we think are clear can be more complex than we thought. So, please don't assume TV Server is at fault unless you have proof. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p></p><p>Can you please tell me which older version(s) of MediaPortal you were using that never did "this".</p><p></p><p></p><p>Ouch, that hurts!</p><p></p><p>Actually, I <strong>am </strong>trying to help [by offering advice]. It's the best I can do in the circumstances.</p><p>...and as I explained above: I don't deny that Snoopy87 is experiencing a problem, but I do say that currently there's no evidence that his problem is actually caused by TV Server.</p><p></p><p></p><p>I also hope more people show up if they're having the same crashing problems. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p>The more people that show up, the more chance there is of seeing a pattern... or somehow finding and solving the cause of the problem.</p><p></p><p>On that note, please can you supply full details of your system and/or make sure the system specifications in your forum profile are correct. I believe you when you say that the logs don't include any information about the crashes. Still, perhaps the context or timing of the crashes could tell us something about the cause. Therefore, please make sure TV Server's log level is set to debug (TV Server config, general section)... and next time a crash occurs, please post:</p><ul> <li data-xf-list-type="ul">the MediaPortal and TV Server log files<ul> <li data-xf-list-type="ul">use the watchdog tool with option 3 if possible, so that the Windows application event log is included</li> </ul></li> <li data-xf-list-type="ul">the date and time of the crash</li> <li data-xf-list-type="ul">what you (and/or the PC) were doing when the crash occured</li> </ul><p>Thanks in advance!</p><p>mm</p><p><img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="mm1352000, post: 1133299, member: 82144"] Hello again Here's the response I promised. :) Hmmm, I'm not sure how to respond to this. I'm trying to maintain my composure... :) If you know that your report doesn't enable anybody to investigate, what do you expect me (us) to do? ...and how? I wouldn't say "many" as you have, but I agree that I've seen some reports of installation problems over the past 6 to 12 months. Most have been related to failed MySQL upgrades. In your case I can't make any comment because I have no information that would enable me to investigate. In other words: I can't say if your installation problem was the same as other problems that I've seen... and I can't say if it was different either. So to be clear: do you think there is some kind of connection between the installation problems and the disappearing process? If so, what evidence do you have for that conclusion... or are you just speculating? I think this point is really [B]really[/B] important. You've indicated you think you're experiencing the same problems as Snoopy87, but Snoopy87 never reported any installation problems. He only reported crashes. I don't deny that you had problems installing, or that you're experiencing crashes. However, I do think that it's likely that these are separate problems with separate causes. In my opinion it would be easier to deal with any and all problems that you're experiencing one at a time. :) I find this question really difficult to answer. When I read it, I understand that you are willing to help... which is great - thank you! :) ... but it feels like you mostly expect us (or me) to eventually produce "the solution to the problem". That's the difficult part. As I said to Snoopy87 already [earlier in this thread]: I don't work on MediaPortal 1's TV Server (TVE 3) any more. I work exclusively on TVE 3.5. The only reason I commented in this thread was to try to assist Snoopy87 to identify and resolve his problem for himself. In other words, if you're waiting for me to produce something then you're probably going to be waiting a long time. My advice to you would be: if you feel unable to investigate or resolve the crashes yourself then try to attract the attention of other people who can help you. I think you've misunderstood what I said. I don't deny that TV Server is crashing. That would be denying reality. :) I also don't expect you to send logs when they aren't created. That would be completely unrealistic. :) What I do say is that it is unfair to assert that the crashing is caused by MediaPortal and/or TV Server without evidence. I'd be happy to look at the screenshot and any logs that are available. Please use the watchdog tool to collect logs so that I have access to the Windows application and system event logs. :) ...but I should reiterate what I said above: in my opinion TV service failing to start is most likely to be a completely separate and different problem to the silent TV service crashes. I respectfully disagree that "this clearly is a problem with TV server". The various problems you've described [B]might[/B] be problems with TV Server... but for now I don't have enough information to be sure. An example... In the last 6 months I saw a report where somebody complained that TV service failed to start. Like you, they were blaming TV Server. When I investigated I found that the MySQL service had been failing to start, and for that reason Windows was not even attempting to start the TV service. In other words: despite first impressions, the problem was actually nothing to do with TV Server. I don't give you this example to say that your problem is nothing to do with TV Server. Rather, I give it to show that sometimes the things we think are clear can be more complex than we thought. So, please don't assume TV Server is at fault unless you have proof. :) Can you please tell me which older version(s) of MediaPortal you were using that never did "this". Ouch, that hurts! Actually, I [B]am [/B]trying to help [by offering advice]. It's the best I can do in the circumstances. ...and as I explained above: I don't deny that Snoopy87 is experiencing a problem, but I do say that currently there's no evidence that his problem is actually caused by TV Server. I also hope more people show up if they're having the same crashing problems. :) The more people that show up, the more chance there is of seeing a pattern... or somehow finding and solving the cause of the problem. On that note, please can you supply full details of your system and/or make sure the system specifications in your forum profile are correct. I believe you when you say that the logs don't include any information about the crashes. Still, perhaps the context or timing of the crashes could tell us something about the cause. Therefore, please make sure TV Server's log level is set to debug (TV Server config, general section)... and next time a crash occurs, please post: [LIST] [*]the MediaPortal and TV Server log files [LIST] [*]use the watchdog tool with option 3 if possible, so that the Windows application event log is included [/LIST] [*]the date and time of the crash [*]what you (and/or the PC) were doing when the crash occured [/LIST] Thanks in advance! mm :) [/QUOTE]
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