Problem on First Start (2 Viewers)

mcu2005

Portal Pro
September 24, 2009
79
1
Kowloon
Home Country
Hong Kong Hong Kong
Hi, I'm new on Media Portal,
Using Win XP SP3.
After install the media portal, When I first start, it loading the config option. and I choise the Normal mode. It will start loading and it stop at " Adding video section " and have a wanting said need to report to Microsoft.
I had try on my notebook and desktop and have same issue,
Is there any thing I did wrong???:eek:
 

etheesdad

Retired Team Member
  • Premium Supporter
  • November 8, 2008
    831
    139
    Adelaide
    Personally Im not aware of that issue as Ive never seen it. If you want a hand to figure out whats causing it, you could start by providing complete system specs (in User CP, above) and the exact wording of the error. If the popup gives you a 'details' option, click on it and post. Use a screenshot if its too much information to type. Need to know what your hardware is and exactly what the error is telling you. It may also be useful to post your logs if they yield anything that looks relevant.
     

    mcu2005

    Portal Pro
    September 24, 2009
    79
    1
    Kowloon
    Home Country
    Hong Kong Hong Kong
    Hi,
    Thanks for your quick reply.
    My computer is HP Presario B1800 ( 1.8G Centrino, 2G RAM, Chinese XP Home, buildin intel 915GM display)

    Since it is Chinese text, it is said " Media portal have problem, must cost the applcation"
    Then I click the error code and attached both screen for you.

    Thank a lot.

    Ronald
     

    Attachments

    • error.JPG
      error.JPG
      71 KB
    • error code.JPG
      error code.JPG
      91.9 KB

    chemelli

    Retired Team Member
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  • September 28, 2006
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    Milano, Italy
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    Hi, I'm new on Media Portal,
    Using Win XP SP3.
    After install the media portal, When I first start, it loading the config option. and I choise the Normal mode. It will start loading and it stop at " Adding video section " and have a wanting said need to report to Microsoft.
    I had try on my notebook and desktop and have same issue,
    Is there any thing I did wrong???:eek:

    Hi,

    we need a few more info to try helping you :

    - MP version
    - Windows Regional Settings

    and

    - MP logs


    Simone
     

    mcu2005

    Portal Pro
    September 24, 2009
    79
    1
    Kowloon
    Home Country
    Hong Kong Hong Kong
    Hi Simone,
    The MP version is verson 1.0.2.
    My regional setting is China(Taiwan).

    BUT, I don't know where tofind the MP logs.

    Thank you for your help.
     

    chemelli

    Retired Team Member
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  • September 28, 2006
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    So my guesses were correct.

    You have to install 1.1.Beta1 + latest SVN weekly buld to work with China regional settings...

    Simone
     

    mcu2005

    Portal Pro
    September 24, 2009
    79
    1
    Kowloon
    Home Country
    Hong Kong Hong Kong
    Hi Simone,
    Thank you for your help. Can you told me where I can get the latest SVN weekly buld to work with China regional settings.

    Thanks.
     

    mcu2005

    Portal Pro
    September 24, 2009
    79
    1
    Kowloon
    Home Country
    Hong Kong Hong Kong
    Hi Simone,
    Thanks for your help.
    I use Beta 1.1 + MediaPortal SVN-Snapshot:-09-17-2009 18-50h - Revision:23652.rar

    And Now it can install and run OK. And I will test other function later today.

    Thank you all your effort.
     

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