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problem with Mediaportal start up

Discussion in 'Newcomers Forum' started by hs62, November 8, 2017.

  1. hs62

    hs62 New Member

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    Hi

    I used to run an old version of Mediaportal, worked fine.
    because of update problems with my windows 7, I did a new install of windows 7.
    I updated to the latest.
    then I installed MP1.17.0 en configured it using a youtube instruction.
    I think I must have done something wrong because when I startup MP it doesn't initialise derictx en give an error.
    I attached de error, a diagnostic file and an MPlogfile.
    I hope someone can help me .



    thanks in advance

    Huub
     

    Attached Files:

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  3. hs62

    hs62 New Member

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    Hi.

    I did a complete uninstall of MP and a reinstall of MP1.18.0
    the result is the same, an error with Directx3d.
    I attached the log files
     

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  4. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Hello

    Sorry to say it, but I think your hardware - specifically: your GPU/video/graphics - is not compatible with modern versions of MediaPortal.

    Regards,
    mm
     
  5. hs62

    hs62 New Member

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    Hi mm

    Im afraid your are wright

    ASUS suggested the same.
    is it possible to install an older MP version?
    Can you advise which version I should install?

    Huub
     
  6. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Always... but there are likely to be bugs and missing features, and of course we can't provide support.

    It'll have to be a really old version. Maybe 1.3, 1.2.3 or even older.
     
  7. BioEgo
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    BioEgo MP Donator

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    Hi,
    had the same issue recently on my laptop with win10 (see the TEST system in my systems specifications). Following a complete uninstall of all MP related programs using the full removal option, I reinstalled MP1.18 in singleseat configuration. When starting MP in windowed mode I get the same DirectX error as the OP. Since I have two graphics card I tried forcing the use of the discrete one (AMD R7 M265) instead of the integrated one (Intel HD4400) but that didn't change anything. Running MP in fullscreen works without issues.
    Not sure if this adds info to the issue at hand but I think my hardware should be able to cope with MP just fine.
    Let me know what kind of info I can provide to help.
    Regards,
    B.
     
  8. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    @BigEgo
    Thanks for chiming in. :)

    Please start by attaching full log files (Watchdog option 1) from the test system.

    mm
    P.S. I should warn: don't get your hopes up. If the hardware is not capable then there's nothing that can be done.
     
  9. BioEgo
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    BioEgo MP Donator

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    well this is strange: it seems I can't reproduce the issue anymore. I used the watchdog as requested and now all logs before today seems to have disappeared, is this expected? I was planning to attach the old ones of when the error occurred but I can't find them.
    Here are the results from today's test anyway. Maybe I'll try doing a new reinstall to see if it happens again.
     

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  10. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Yes.

    Wondering if your issues are related to hybrid graphics.
     
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