Reply to thread

Message

<blockquote data-quote="joecrow" data-source="post: 1240846" data-attributes="member: 128337">Yes that's a real nuisance.<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite11" alt=":rolleyes:" title="Roll Eyes&nbsp; &nbsp; :rolleyes:" loading="lazy" data-shortname=":rolleyes:" />Good luck there, my experience with their support on update problems was not great. I had no problems with the update to 1709 but following the news of the CPU bugs around the end of last year I was somewhat alarmed to find that my desktop PC would not download or install the security fixes, (unlike my HTPC which was fully up to date), it was still installing Office and other updates but nothing for Windows since the middle of December. I manually downloaded two Windows updates at the beginning of Feb. and they installed without problem but contacted MS support after a further update was missed on the 13th Feb. After taking control of my PC and much troubleshooting it was escalated to 2nd level support, who after a further 30 mins or so troubleshooting declared there was no problem and the update would get installed over the next day or so, he clearly did not believe I had had to manually install the earlier missing updates. 2 weeks later and the Feb 13th update was still missing I again contacted MS support to continue troubleshooting the same ticket, the end result being that they accepted there was a problem but were not able to fix it and suggested an &quot;Onboard Upgrade&quot; might work, I vetoed that as I wanted to do a clean install to clean up the original free upgrade install from Win 7.The clean install does seem to have fixed the update problem but that is what led to my problems with my webcam and Skype version.<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin&nbsp; &nbsp; :D" loading="lazy" data-shortname=":D" /></blockquote>

[QUOTE="joecrow, post: 1240846, member: 128337"] Yes that's a real nuisance.:rolleyes: Good luck there, my experience with their support on update problems was not great. I had no problems with the update to 1709 but following the news of the CPU bugs around the end of last year I was somewhat alarmed to find that my desktop PC would not download or install the security fixes, (unlike my HTPC which was fully up to date), it was still installing Office and other updates but nothing for Windows since the middle of December. I manually downloaded two Windows updates at the beginning of Feb. and they installed without problem but contacted MS support after a further update was missed on the 13th Feb. After taking control of my PC and much troubleshooting it was escalated to 2nd level support, who after a further 30 mins or so troubleshooting declared there was no problem and the update would get installed over the next day or so, he clearly did not believe I had had to manually install the earlier missing updates. 2 weeks later and the Feb 13th update was still missing I again contacted MS support to continue troubleshooting the same ticket, the end result being that they accepted there was a problem but were not able to fix it and suggested an "Onboard Upgrade" might work, I vetoed that as I wanted to do a clean install to clean up the original free upgrade install from Win 7. The clean install does seem to have fixed the update problem but that is what led to my problems with my webcam and Skype version.:D [/QUOTE]

Verification