Support ticket generator? (1 Viewer)

[f0rmula]

There seems to be a lot of threads that end along the lines of "please collect logs and system information".

e.g. https://forum.team-mediaportal.com/showthread.php?t=14699

Would a support ticket generator be useful? I was thinking it could inspect the system information (which includes USB devices, PCI devices etc.), go off and collect logs, and do all the donkey work. A user could then just attach a single file to a thread/bug report which would contain all of the commonly requested info.

What do people think, specifically developers or support people?

James

 

[ASiDiE]

We already have something like that. Please download it and test it out.

It's called the MP test Tool

 

[f0rmula]

Ahh. I see. I've just checked out the source, and I'm looking through it now.

I thought it would have been included/installed by default on my beta install

James