Reply to thread

Message

<blockquote data-quote="robbo100" data-source="post: 800988" data-attributes="member: 91446">You are not treated as an outcast, it is just near impossible for people to help you without the logs. Your problem could be caused by hundreds of different problems, and even if someone had a similar problem to you, it is likely to be caused by a completely different problem. The Devs are very busy (with real-world jobs/families, as well as other MP work) and it is a waste of their time having them speculate as to what your problem might be from a general description and no actual evidence, especially when generating logs is so simple to do. Posting logs is the ONLY way that the Devs can help you efficiently and accurately, so please don't take the request for logs as a personal attack, but as an offering of the best help!There is a sticky thread at the top of the General Support page (<a href="https://forum.team-mediaportal.com/general-support-51/announcement-how-report-bugs-get-support.html" target="_blank">MediaPortal Forum - Announcements in Forum : General Support</a>) which tells you exactly how to run MP in debug mode and generate logs with just a couple of clicks of the mouse. I tend to note down each step by step action I make (with a time) when running in debug mode to help the Devs work out what event happens when. For example: 12:10 - ran MP in debug mode12:12 - Tested TV BBC112:13 - Stopped TV12:15 - tried to send PC to sleep12:17 - Quit MP after system hang.The support here is excellent, but you need to help the Devs help you.Robbo100</blockquote>

[QUOTE="robbo100, post: 800988, member: 91446"] You are not treated as an outcast, it is just near impossible for people to help you without the logs. Your problem could be caused by hundreds of different problems, and even if someone had a similar problem to you, it is likely to be caused by a completely different problem. The Devs are very busy (with real-world jobs/families, as well as other MP work) and it is a waste of their time having them speculate as to what your problem might be from a general description and no actual evidence, especially when generating logs is so simple to do. Posting logs is the ONLY way that the Devs can help you efficiently and accurately, so please don't take the request for logs as a personal attack, but as an offering of the best help! There is a sticky thread at the top of the General Support page ([url=https://forum.team-mediaportal.com/general-support-51/announcement-how-report-bugs-get-support.html]MediaPortal Forum - Announcements in Forum : General Support[/url]) which tells you exactly how to run MP in debug mode and generate logs with just a couple of clicks of the mouse. I tend to note down each step by step action I make (with a time) when running in debug mode to help the Devs work out what event happens when. For example: 12:10 - ran MP in debug mode 12:12 - Tested TV BBC1 12:13 - Stopped TV 12:15 - tried to send PC to sleep 12:17 - Quit MP after system hang. The support here is excellent, but you need to help the Devs help you. Robbo100 [/QUOTE]

Verification